Operations Manager - Deployee Support Service for Indonesia

Please note that you must be an Australian citizen or have an demonstrated understanding of the needs of Australians living in Indonesia to apply for this position.

Austraining International is a specialist project management and international development organisation managing bilateral and multilateral projects throughout Asia, the Pacific, Africa and the Middle East.

We are now seeking expression of interest for the position of In-Indonesia Operations Manager for AusAID’s Deployee Support Services for Indonesia (DSSI).

The goal of the Deployee Support Services for Indonesia is to provide cost effective support services to specific standards for Government Partnership Fund (GPF) Deployees and their families, to enable the Deployees to work effectively and reside safely in Indonesia, and provide cost effective support services to specific standards for other Deployees and their families, to enable the Deployees engaged for ad hoc tasks to work effectively and reside safely in Indonesia.

It is estimated that the number of Deployees the successful Tenderer will be required to provide and manage administrative and operational Deployee Support Services, will be around eight (8) long-term personnel (and their dependants) and twenty (20) short-term personnel per financial year.

The Operations Manager position requires a person that has the necessary financial, program management, leadership and communication skills to manage and respond to a wide variety of needs and situations within a cross-cultural potentially stressful environment. While much of the Deployee support work can be managed within a structured organisational environment, the nature of the Deployee support required and the context in Indonesia (including security, basic human needs, local technical capacity to repair complex equipment, landlord reluctance to repair their properties) means that issues that may be straightforward on the surface can rapidly become complex and urgent. The Operations Manager must have the communication and organisational capacity to co-ordinate the work required and to be able to communicate clearly and concisely so that all stakeholders fully understand the issues, the proposed solution and the required quality standards.

The Operations Manager will be responsible for Deployee support service levels and for ensuring the services are provided in an equitable and fair manner. At the same time, the Operations Manager will assess the urgency of critical problems against those that are more “routine” and non urgent. The Operations Manager would be responsible for providing information, support and advice to AusAID Jakarta Post and Canberra, maintaining service level standards and the required reporting.

The Operations Manager will:

(a) Liaise with the incumbent Operations Manager and AusAID Jakarta Post and Canberra (as required) and take overall responsibility for service levels and delivery, including providing specific information, data or anticipated completion times as may be required;

(b) Lead the team and ensure that the in-country office and staff are well resourced, operating effectively and provide the level of response and accountability required by this contract;

(c) Show leadership in the integration of the cross cutting issues across the decision making, management and implementation of the DSSI, including in ways that promote gender equality, is sensitive to cultural and gender issues in Indonesia, promotes awareness of HIV and AIDS and promotes principles of good governance in the transparent operation of the DSSI.

(d) Initiate and quality review all DSSI reports and the required operating manuals;

(e) Oversee the local contracting or subcontracting arrangements for all Deployee support services;

(f) Oversee the DSSI financial management system, the expenditure against budget and overseeing the financial reporting;

(g) Oversee the DSSI asset management; and

(h) Oversee the demobilisation requirements of Deployees and their dependants – packing, uplift relocation to the home country of personal effects of Deployees

Key Skills/Experience required will include:

(a) Proven senior program management experience, preferably with a focus on the provision of logistical support or a similar technical environment:

(b) High level interpersonal and cross-cultural skills;

(c) Leadership of a program or activity that comprises diverse forms of technical support and personnel from varied professional, cultural and language backgrounds;

(d) Appropriate technical qualifications appropriate to the role;

(e) A sound (and/or the capacity to acquire) understanding of Indonesia or Pacific development context;

To express interest for this position please forward a brief cover letter and up-to-date CV to:

ua.moc.gniniartsua@tnatlusnoc

Please include “DSSI In-Indonesia Operations Manager” in the subject line.