Job Opening in Greenpeace Southeast Asia - Regional Database Manager

RECRUITMENT PACK

Greenpeace, one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of Earth to nurture life in all its diversity.  At the heart of Greenpeace’s campaigns is the tradition of non-violent, direct action against environmental abuse and destruction.

Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.

Greenpeace acts to change attitudes and behavior, to protect and conserve the environment and to promote peace by:

• Catalyzing an energy revolution to address the number one threat facing our planet: climate change.
• Defending our oceans by challenging wasteful and destructive fishing, and creating a global network of marine reserves.
• Protecting the world's ancient forests and the animals, plants and people that depend on them.
• Creating a toxic free future with safer alternatives to hazardous chemicals in today's products and manufacturing.
• Campaigning for sustainable agriculture by rejecting genetically engineered organisms, protecting biodiversity and encouraging socially responsible farming.

Greenpeace is present in 40 countries across Europe, the Americas, Asia, Africa and the Pacific.

To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants.

For over 40 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuse. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices which lead to various environmental problems.

Greenpeace in Southeast Asia

Greenpeace opened our first office in Southeast Asia in 2000. In that time we have led successful campaigns throughout the region, securing fresher air, cleaner water and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region to catalyze an energy revolution, protect ancient forests and our oceans, create a toxics-free future and create a shift to sustainable agriculture.

Greenpeace has three offices in Southeast Asia (GPSEA) —in Thailand, Indonesia and the Philippines and each office is currently composed of six departments: Campaigns, Fundraising, Communications, Mass Mobilization ( all under Programme), Human Resources and Organizational Support (under Operations).  Currently, Greenpeace Southeast Asia employs nearly 200 staff across the region, excluding the direct dialogue fundraisers.

THE POST:  Regional Database Manager

Job Summary:

This is a strategic and forward thinking role that will maintain a focus on the future business direction of the organization through the use of supporter data and the current and anticipated processes surrounding it. Our data management systems will ensure that GPSEA is well informed about all existing and potential audiences that we communicate with. In order to do this, the position will investigate those audiences both qualitatively and quantitatively by carrying out expert data analysis, by working with our inhouse database team and by commissioning suppliers where necessary.

The Regional Database Manager will manage and coach the regional database team through the direct line management of the current two direct reports.

This position is managed by the Fundraising Director but demands a high degree of autonomy as a specialist in the field. The nature of the work is such that the incumbent must be inquisitive about all business areas of fundraising, understand the strategic direction of GPSEA and proactively seek audience insights and analysis that will continually inform and push the boundaries of these strategies.

The post will be required to travel across the region in order to form relationships with the fundraising offices and staff and to understand firsthand the markets we operate in and the audiences that have potential to support the organization. There may also be opportunities for travel to Greenpeace global skill shares and to meet with specialists from other NROs.

Key Duties

1.    Database Development

Following the commissioning of a new database (Universe) on the Salesforce platform in February 2015, there is a need to continue developing the system to take advantage of its full potential:

·         Universe Project Lead for GPSEA and main point of communication with the Greenpeace International (GPI) Universe steering committee

·         Oversee the creation of new database systems and processes that meet current needs and anticipate the future needs of the GPSEA fundraising program

·         Ensure that all key users are fully trained on operating the new database

·         Work with staff in the Program Department to ensure that the system provides for the needs of all data users

2.    Database Integration

Ensure effective integration between the new database and any other databases, including:

·         GPSEA websites

·         External data entry or analysis agencies

·         Finance systems

·         Program Department

3.    Line Management

·         Line manage the database team (currently 2 FTE)

·         Provide coaching and support to ensure that the database team produce high quality work

·         Carry out regular management and review meetings

·         Set clear and achievable yearly and monthly objectives

·         Identify relevant training and development needs and work with HR to identify effective Ways of providing development support

4.    Budget Management

Develop and manage the regional database budget. Ensure that expenditure is monitored regularly and variances reported

5.    Strategic Planning, Development and Support

·         Create a strategy for the development of supporter intelligence and use it to inform all other strategic fundraising areas

·         Active member of the Fundraising Management Team

·         Full involvement in the strategic planning process and input into all key strategic plans that require data insights and intelligence

·         Remain up to date on all fundraising strategies and how supporter intelligence can underpin these strategies

·         Support the database team in the creation of a database marketing and analysis strategy

·         Proactive and continual development of audience and marketplace insights that help to inform and stretch the fundraising strategies

·         Oversee the creation of strong, accurate and user friendly planning models to aid the planning process

·         Act as advisor and consultant to Fundraising Managers during the planning process

6.    Supporter Intelligence and Analysis

·         Provide insightful and cutting edge intelligence and analysis to grow and develop the fundraising programs

·         Continual development of marketplace and audience understanding through research and analysis

·         Work with the database team to create a supporter segmentation in order to help develop more effective fundraising to these groups

·         Produce strong and insightful analytical tools to monitor and evaluate supporters and inform the fundraising teams on their short and long term value, performance and other defined key performance indicators

·         Identification of other analytical tools or suppliers that would add value to our supporter intelligence

7.    Ensure The Database Team Delivers a Quality Data Service to the Organisation

Responsible for ensuring that the database team acts as a database and analytical service centre for the fundraising unit, ensuring the smooth running of fundraising appeals, database management and banking systems.

·         Ensure strong database processes and systems are in place and being run efficiently so that the fundraising programs operate effectively and in a timely way

·         Develop the team’s ability to prepare and present data analysis, insights and recommendations in a user friendly and understandable way

·         Cultivate a strong sense of customer service within the database function and provide internal clients with a quality data experience

8.    General Duties

From time to time in order to meet organisational and fundraising priorities you will be required to perform other duties as directed by the Fundraising Director.

Educational Background & Fundamental Qualifications

·         Bachelor’s Degree

·         Educated to degree level in marketing, business, IT or other relevant field

·         At least 4 years’ experience in CRM database systems and the use of high volume customer or Supporter data

·         At least 5 years’ experience in budget management

·         Demonstrable track record of database development

·         At least 3 years’ experience in customer planning and analysis and applying insights strategically in a sales, marketing or fundraising environment

·         At least 2 years’ experience in the line management and development of staff

·         Experience of commissioning and or running qualitative and quantitative research that provides new audience/customer intelligence

Functional Skills

• Excellent planning and strategic development skills

·         Knowledge of data mining / analysis programs.

·         Strong written and oral communication skills (in English).

·         Advanced level of skills in Word, Excel and Access or equivalent Open Office packages

·         Creative, innovative and ideas based approach

·         Strong analytical mind with a focus on quality and accuracy

• Ability to communicate complex ideas to a variety of staff at different levels of the organization

·         Commitment to the ideals of Greenpeace

Organizational Competencies

·         Quality: Knowledge and/or experience in meeting and surpassing the needs and requirements of a customer by setting high standards for the quality of work output

·         Strategic Thinking & Global Mindset: Knowledge and/or experience in formulating strategies that are achievable and address organizational goals, while also demonstrating a broad-based view of business issues and activities

·         Partnering & Networking: Knowledge and/or experience in developing networks, building alliances, and collaborating in cross-functional activities to achieve organizational objectives

Desirable qualitie and skills

·         Experience in an NGO or not for profit sector.

·         Understanding of supporter loyalty programs,

·         Excellent reporting and interpretation of data and analysis

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Parental Leave:  As per labor laws and Greenpeace policy

Long Service Leave: 2 months paid leave after 5 years of continuous service

          Compassionate leave: maximum of 5 days for the death of significant others

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.

INSURANCE
Greenpeace provides health insurance and travel insurance to its employees.

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application Form which you can download from : http://www.greenpeace.org/seasia/id/aksi-kamu/jobs/Regional-Database-Manager/

and email to:

jobs.id@greenpeace.org

Deadline for Applications:    April 26, 2015

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.

GUIDANCE IN COMPLETING YOUR APPLICATION FORM

1.     Read the recruitment pack carefully before completing your application form.  The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.

2.    Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.

3.    Make sure you email the form to the correct email address (jobs.id@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date.  Application forms received after the closing date will not be accepted.

4.    If you have questions, kindly email jobs.id@greenpeace.org.

Thank you and we look forward to receiving your application letter and completed application form.

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Jobs Application Desk
Greenpeace Southeast Asia - Indonesia