Technical Service Specialist

 BRUNSWICK IS THE MARKET LEADER in the marine, fitness, bowling and billiards industries.  Its marine business division,Mercury Marine is the world's leading manufacturer of recreational marine propulsion engines. With over 6,000 employees& 70 years of experience, it provides engines, boats, services and parts for recreational, commercial and government marine applications.


Mercury Marine has an extensive network of sales offices strategically located throughout the world, and over 7,000 dealers and distributors worldwide in selling and marketing its products.

We are seeking a dynamic individual to join the Service team. He/She will be located in our Jakarta office and will report to the After Sales Technical Advisor for Indonesia.

Technical Service Specialist
(based in Jakarta)
Jakarta Raya

Responsibilities:
Major Function


    Implement existing programs designed to achieve proper service of products sold by Mercury Marine in Indonesia.The products include Mercury Outboards, Mercruiser Gas, Mercury Diesel, Cummins Mercruiser Diesel, Quicksilver Inflatables, Quicksilver P&A
    Training our dealers technical personnel to achieve the above
    Support dealers in-calls, faxes or e-mails to achieve proper level of service in area of responsibility

Major Responsibilities

    Provide product training /coaching to customers/dealers when necessary
    Analyze and suggest solution to service problems reported in letter, e-mail, phone call by our dealers
    Investigate, solve service field problems and provide written report to supervisor.
    Inspect and analyse parts failures to determine approval or rejection of dealer’s warranty claims.
    Provide timely, accurate service information for the repair and prevention of problems on all products.
    Provide on-site service such sea trial and boat commissioning of boats
    Instruct and motivate distributor service personnel.
    Encourage dealers to implement and invest in Mercury Marine  service programs with the overall objective to improve and reach the highest possible standard
    Maintain regular contacts with dealers to follow-up the implementation of our service and warranty policies as well as the implementation of dealers’ plans.
    Control if the level of equipment, manpower and service offered by our dealers are up to our requirements.

Requirements:
Qualification, technical knowledge & Experience

    Graduate in technical engineering or equivalent
    Minimum 5 years working experience in an after-sales marine, automobile, motorcycle or similar type industry.
    Knowledge on 2 & 4 cycles engines.
    Diesel experience is an advantage
    Knowledge on electronics principles and able to use Computer Diagnostic tools.
    Able to diagnose and analyze product and service related problems.
    Experience in coaching and providing technical training to others will be highly regarded
    Fluent in English both spoken and written
    Experience in Microsoft tools : Excel , Powerpoint , Word and Internet

Behavioral Competencies

    Action oriented, service focus
    Ability to engage and develop positive relations with clients, suppliers, dealers and colleagues of various Brunswick offices worldwide
    Willingness to travel
    Meet the public and use diplomacy and tact effectively with the ability to maintain composure under stress
    Ability to speak to group of people
    Ability to operate boats
    Ability to work efficiently with a minimum of supervision.

All resumes to be submitted by 31 Jan 2013 to the following:
Email: asia.recruitment@mercmarine.com