Sponsor Communication Officer

Lembaga Fajar Harapan (www.fh.org)

Title: Sponsor Communication Officer

Location: Mentawai, West Sumatera

Report to: Area Coordinator

Lembaga Fajar Harapan is an independent non-governmental organization based in Medan, North Sumatera and has program operations in Aceh Province,North Sumatera Province and Siberut Island, West Sumatera Province. FH has been working in Indonesia since 2005 and aims to alleviate all forms of poverty through wholistic programming and approach.

Currently, FH works in the Agriculture, Economic Development, Education/Child Sponsorship sectors as well as addressing cross cutting issues such as Gender Balance and Equity, Good Governance and Disaster Risk Reduction. Our goal is to walk with families and community leaders to bring sustainable change.

Main purpose of the role

This position is responsible to support the overall FH Indonesia program through Sponsorship Operation Service particularly in managing sponsorship communication between sponsors and children, family and community that are aligned with FH Indonesia Strategy and Sponsorship Standard & Policy.

This role will:

- Work closely with Sponsor Communication Coordinator, Area Coordinator, and other staff members/CDF in Mentawai

-Responsible for creating creative ideas and playing a pivotal role as sponsor communication officer and so that everything runs with excellence and high level of organization standard

Responsibilities (JD)

•Has good quality of Sponsor Relations services by doing quality of child correspondence, responsiveness to requests, and compliance to standards (time, quality, etc), in order to make communication between child and sponsor which process through partner is unbreakable and delivered information are accurate and meet the standard.

•Respond the sponsor request as soon as possible in order to provide the sponsor's needs immediately

•Ensure the quality and quantity improvement in number of children in program and number of sponsors /donors that related to sponsorship program

•Maintain good documentation and filing system in order to keep the accountability of sponsor relations in the area of work.

•Ensure the existing communication between sponsors/donors, and children (beneficiaries) inline with the Child Protection Policy and make them as positive experiences for all related parts

•Responsible for Case Histories/Child Messages and other Sponsorship Products quality

•Maintaining Partnership relations

•Professional translator will translates all correspondences from Bahasa Indonesia

to English and vice versa.

•Other duties as requested/assigned.

Qualifications, experiences and competences

Essential

•Strong experience of sponsor communication

•Strong communications skills, with excellent verbal and written English

•Ability to work in a multi – cultural environment with sensitivity and

respect to diversity

•Experience of working and participating effectively as part of a team

•Experience of a flexible approach to managing and prioritizing a high workload and multiple tasks in a fast paced environment with tight deadlines.

•Attention to details

•Confident and proficient user of MS Office skills preferable Ubuntu/Linux

•Internet-based data entry and monitoring

•Flexibility in working hours

•Able and willing to travel to remote and insecure locations for short periods of time and at short notice

•Commitment to FH's mission and values

•Excellent written skills in English & Bahasa Indonesia

Desirable

•Diploma or University (S1) graduate from any related field

•Minimum of 1 (one) year experience on the same position or relevant

•Previous employment in international organizations preferably within NGO

•Possess good, interpersonal and communication skills

•Ability to work with minimum supervision

Please send your application, updated CV, recent photograph, salary expectation and three latest references (max 300kb) to ina-applications@fh.org no later than Friday, January 6th, 2012. Please put "title/position" as email subject (e.g "Livelihood Officer"), and please put your name after CV and/or cover letter title (e.g CV-John.Johnson, Cover letter-John.Johnson).

No telephone calls please.