Asia Member Services & Communications Coordinator

We are an exciting, innovative and flexible holiday ownership club providing Members with the opportunity for a lifetime of great holidays worldwide. Accor Vacation Club is Indonesia first hotel branded holiday ownership club commencing operations in 2000.

The Club operator is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis).

We currently have an exciting career opportunity as:

Asia Member Services & Communications Coordinator

Our Member Relations Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player, passionate about customer service and keen to work in a travel-related environment. You will also need to have the confidence and experience to.

Work Location: Bali

Asia Member Services & Communications Coordinator (Bali)

Responsibilities:

Revises, updates, and/or writes the content of Member news releases, memos, letters, newsletters, website, invitations, magazines, etc.

Assists in the development and implementation of communications programs

Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule

Liaise with Communications Department in Australia in relation to the communications design and approval.

Providing a support to Member Services Coordinator in assisting Members with enquiries and concerns via telephone, email or letter

Respond to written and verbal complaints and escalated emails

Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner

Assist Member Services Manager in managing property and supervision of room, when necessary

Completion of any other tasks that maybe assigned by Management from time to time

Requirements:

A minimum of 2 (one) years experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)

Marked ability to coordinate and implement communications strategies and to manage projects and/or to deliver training sessions to Members in a public, group forum

Service oriented and must have a strong dedication to customer satisfaction

Result oriented with strong personal drive

Energetic, self motivated, attention to detail and confident

Proactive, honest, with good communication skills and team attitude

Able to work hard in high pressure environment and flexible with working hours

Computer literate

Excellent in spoken and written English

Our organisational complexity, scale and dynamic structure make this a challenging yet rewarding role. If you have the necessary requirements, experience and a proactive nature please send your comprehensive resume, expected salary and recent photograph to:

bali.recruitment@accorvacationclub.com.au

Come and join Accor's fast growing Vacation Club in South East Asia!