Benchmark Recruitment is a head hunter and Our client - is a Multinasional Coating Manufacture Company. Currently looking for the best, brightest and qualified candidate for the position:
Customer Service Manager
(Jakarta Raya)
Responsibilities:
* Ensure that complaints and enquiries from customer handled timely and properly.
* Work closely with others Dept to ensure implementation of agreed customers’ arrangement, to find solutions and fulfill customer requirements.
* Working closely with related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement.
* Proactively finds and tackles areas of improvement with other cross departmental and or functional.
* Keep abreast of all Government Regulation and maintain compliance, relevant market and industry situation and development.
* Build and maintain good relationships with any necessary relevant institutions and or organizations that relevant to support the business.
* Conduct constant improvement and optimization of department resources.
* Ensure adherence to department ISO standards in line with corporate instructions.
* Monitoring performance from each team member and ensure that each team member doing their job properly and able to perform their task and achieve customer satisfaction.
* Actively gather input from customer on their expectation and ensure that CS team able to fulfill their requirement.
* Continuously evaluate working process and working on improvement to ensure CS team able to perform their task efficiently and effectively.
* Implementation of SOP / any specific customer requirements and ensure that we fully comply and avoid any possible service failure.
* Will provide advice and guidance to team.
Requirements:
* Min. Education Background : S1 from any discipline.
* SAP Compliant is a must.
* Good command in English.
* Minimum 5 years experiences in a customer service role.
* Must possess good leadership skills.
* Could motivate and cooperate with all people from any level and organization.
* Giving direction, convincing leadership skills and time management skills.
* Excellent interpersonal and communication skills with a strong customer focus.
" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "
kindly send your resume to:
jak@benchrecruit.com
Customer Service Manager
(Jakarta Raya)
Responsibilities:
* Ensure that complaints and enquiries from customer handled timely and properly.
* Work closely with others Dept to ensure implementation of agreed customers’ arrangement, to find solutions and fulfill customer requirements.
* Working closely with related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement.
* Proactively finds and tackles areas of improvement with other cross departmental and or functional.
* Keep abreast of all Government Regulation and maintain compliance, relevant market and industry situation and development.
* Build and maintain good relationships with any necessary relevant institutions and or organizations that relevant to support the business.
* Conduct constant improvement and optimization of department resources.
* Ensure adherence to department ISO standards in line with corporate instructions.
* Monitoring performance from each team member and ensure that each team member doing their job properly and able to perform their task and achieve customer satisfaction.
* Actively gather input from customer on their expectation and ensure that CS team able to fulfill their requirement.
* Continuously evaluate working process and working on improvement to ensure CS team able to perform their task efficiently and effectively.
* Implementation of SOP / any specific customer requirements and ensure that we fully comply and avoid any possible service failure.
* Will provide advice and guidance to team.
Requirements:
* Min. Education Background : S1 from any discipline.
* SAP Compliant is a must.
* Good command in English.
* Minimum 5 years experiences in a customer service role.
* Must possess good leadership skills.
* Could motivate and cooperate with all people from any level and organization.
* Giving direction, convincing leadership skills and time management skills.
* Excellent interpersonal and communication skills with a strong customer focus.
" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "
kindly send your resume to:
jak@benchrecruit.com
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