Customer Service Coordinator

responsibilities:

Perform and maintain all item Master and set up within JDE
Review and respond to customer inquiries by phone, email or fax
Check stock, provide pricing and delivery information on orders or potential orders
Check order status or expedite shipment with Logistic Dept for customers
Prepare purchase order and order entry within JDE. Provide such information as customer code, pricing, quantity, part number, etc
Clarify policies and procedures such as condition os sales and pricing structure
Provide technical information to distributors/customers relating to our catalogs or as advised by engineering, product managers and/or technical support
Formulate and enter quotes on-lineand maintain supporting documentation such as customers drawings and specifications and divisional drawings and specifications
Handle cash sales and inquiries for walk-in customers
Preparation of work order for production /assembly workinvolved
Coordinate drop shipment from Div. to customers directly and liaise with freight forwarders for incoming shipment
Work with filed sales determine stock code and safety level for OEM accounts, projects, long lead-time items from Div. and non-standard items if aaplicable
Review DSI and slowing moving K4 items jointly with Sales to decide on the next cause of action
Arrange and prepare Returned Goods Authorization (RGA) to facilitate customer return

Requirements:

At least 4 years of Inside Sales/Customer Service/Sales Admin/Purchasing experience from Industrial Equipment/Technical Product Company is a must
Exerience working with an MNC is an added advantage
Minimum Diploma degree qualification. A Degree or Polytechnic qualification is a plus
Good written and spoken in English is a must
Customer oriented

Please submit your comprehensive resume with recent photograph to: cv@auditsi.net
Find other opportunities visit: www.auditsi.com