Customer Service Manager

Our client - is a Multinasional Coating Manufacture Company. Currently looking for the best, brightest and qualified candidate for the position:

Customer Service Manager

(Jakarta Raya)

Responsibilities:

Ensure that complaints and enquiries from customer handled timely and properly.

Work closely with others Dept to ensure implementation of agreed customers’ arrangement, to find solutions and fulfill customer requirements.

Working closely with related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement.

Proactively finds and tackles areas of improvement with other cross departmental and or functional.

Keep abreast of all Government Regulation and maintain compliance, relevant market and industry situation and development.

Build and maintain good relationships with any necessary relevant institutions and or organizations that relevant to support the business.

Conduct constant improvement and optimization of department resources.

Ensure adherence to department ISO standards in line with corporate instructions.

Monitoring performance from each team member and ensure that each team member doing their job properly and able to perform their task and achieve customer satisfaction.

Actively gather input from customer on their expectation and ensure that CS team able to fulfill their requirement.

Continuously evaluate working process and working on improvement to ensure CS team able to perform their task efficiently and effectively.

Implementation of SOP / any specific customer requirements and ensure that we fully comply and avoid any possible service failure.

Will provide advice and guidance to team.

Requirements:

Min. Education Background : S1 from any discipline.

SAP Compliant is a must.

Good command in English.

Minimum 5 years experiences in a customer service role.

Must possess good leadership skills.

Could motivate and cooperate with all people from any level and organization.

Giving direction, convincing leadership skills and time management skills.

Excellent interpersonal and communication skills with a strong customer focus.

" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "

kindly send your resume to:

jak@benchrecruit.com