PT Kelly Services Indonesia
(Search / Recruitment Firm)
Our client, an international direct selling company is looking for qualified candidate to become
Service Manager
(Jakarta Raya)
Responsibilities:
Manage a team of professional Consultant Service Operators who are passionate about providing professional customer service focused on enabling Consultant success
Manage the weekly scheduling of all staffing and operations
Administer the necessary Consultant rules and regulations and ensure all operators are aligned and operating in a uniform manner
Proactive planning, prioritizing, and assigning all tasks for service operators – call center and walk-in; ensuring the prompt delivery of service to meet our targeted service level
Work daily with finance to prepare the opening and closing cash flow administration and reports
Monitor and adjust staffing based upon call flow and walk in traffic needs
Identify and escalate all outstanding Consultant issues to the Area Sales Manager, Director of Sales, or the Managing Director
Organize and manage the data entry, processing, and archiving of all Consultant information including Consultant Agreements, Orders, Returns, Exceptions, and other business requests
Ensure Consultant Service Operators are properly trained and managed in all procedures necessary to operate efficiently within their various systems
Proactively, positively and professionally manage Consultant complaints with a clear escalation process where needed until resolved
Provide a central point of communication regarding communication to and from the field
Collect all sales leads generated through call center and distribute to respective Area Sales Managers
Requirements:
Experience in managing a customer service team, as the leader
Working experience with call center operations
Retail experience a plus
Ability to enforce guidelines practices in a professional and courteous manner
Strong passion for customer service and people
Ability to think on your feet and find quick solutions to a variety of daily problems
Strong ethics and trust is required
Experience in operating various IT and business processes quickly and accurately
Excellent communication skills including English oral and written communication
Please send your current CV to: indirawati_s@kellyservices.co.id
(Search / Recruitment Firm)
Our client, an international direct selling company is looking for qualified candidate to become
Service Manager
(Jakarta Raya)
Responsibilities:
Manage a team of professional Consultant Service Operators who are passionate about providing professional customer service focused on enabling Consultant success
Manage the weekly scheduling of all staffing and operations
Administer the necessary Consultant rules and regulations and ensure all operators are aligned and operating in a uniform manner
Proactive planning, prioritizing, and assigning all tasks for service operators – call center and walk-in; ensuring the prompt delivery of service to meet our targeted service level
Work daily with finance to prepare the opening and closing cash flow administration and reports
Monitor and adjust staffing based upon call flow and walk in traffic needs
Identify and escalate all outstanding Consultant issues to the Area Sales Manager, Director of Sales, or the Managing Director
Organize and manage the data entry, processing, and archiving of all Consultant information including Consultant Agreements, Orders, Returns, Exceptions, and other business requests
Ensure Consultant Service Operators are properly trained and managed in all procedures necessary to operate efficiently within their various systems
Proactively, positively and professionally manage Consultant complaints with a clear escalation process where needed until resolved
Provide a central point of communication regarding communication to and from the field
Collect all sales leads generated through call center and distribute to respective Area Sales Managers
Requirements:
Experience in managing a customer service team, as the leader
Working experience with call center operations
Retail experience a plus
Ability to enforce guidelines practices in a professional and courteous manner
Strong passion for customer service and people
Ability to think on your feet and find quick solutions to a variety of daily problems
Strong ethics and trust is required
Experience in operating various IT and business processes quickly and accurately
Excellent communication skills including English oral and written communication
Please send your current CV to: indirawati_s@kellyservices.co.id
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