Supporter Relationships Coordinators

The Supporter Relationships Coordinators' role is to ensure effective relationship building and retention of supporters and potential supporters using a range of methods and activities. The role will work in close partnership with the Regional Supporter Relationship Team in Southeast Asia to deliver a best practice “Supporter Journey”.

Key Duties & Responsibilities

* Develop the Supporter Communications strategies.

* Develop (create, translate, and edit) copy for supporter magazine, e-newsletters, telemarketing scripts and a variety of other direct marketing materials.

* Manage the production of all direct marketing /supporter communication materials in Indonesia.

* Liaise with internal departments to gain approval of strategies, copy and telemarketing scripts.

* Work with fundraising team to achieve annual budgets and KPI objectives by implementing supporter loyalty strategies and programs.

* Build and develop strategies for building long term relationships with supporters to generate maximum lifetime value and retention.

* Manage the outsourced “upgrade” and “reactivation” telemarketing programs, including daily reporting, reviewing and motivating an external agency to deliver results.

* Ensure all materials are in line with Greenpeace brand guidelines and reflect our mission and values.

* Work with Supporter Care Unit and Public Outreach teams to organize events to enhance supporter loyalty and increase income.

* Develop effective cross-divisional relationships to aid successful fundraising and achievement of campaign and mass networking objectives.

* Monitor and review retention programs performance, produce reports and updates as requested by Fundraising Manager / Deputy Fundraising Director or Regional Fundraising Director.

* Research, test and implement new initiatives and innovations (as agreed with Fundraising Manager / Deputy Fundraising Director or Regional Fundraising Director).

* Any other duties as directed by Indonesia Fund Raising Manager/Regional Fundraising Director.

Skills required / qualifications

* Minimum Bachelor Degree in Marketing / Communications or related field

* More than 3 years in developing creative ideas and writing engaging copy

* More than 3 years in managing the production of direct marketing and other printed materials (such as newsletters, brochures and annual reports)

* Successful track record in exceeding financial targets

* Experience in briefing and managing agencies / suppliers.

* Budget management (US$1M+)

* Track record of achieving US$1M+ income and targets

* Able to manage multiple tasks and priorities effectively with minimal supervision

* Successful development and implementation of fundraising / marketing plans

* In depth knowledge of fundraising / marketing principles, techniques, methods and best practice

* Experience in relationship building and supporter / customer care

* Passion & commitment to the mission, vision, values and methods of Greenpeace

Please complete all items in the application form as this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.For detail about our vacancy you can click www.greenpeace.or.id/jobs