Service Integrity Specialist

APL and APL Logistics, one of the leaders in Global Ocean Transportation Services and Supply Chain Solution, provides the customers around the world with high quality of services and operations through an integrated Network services.

We are now seeking outstanding professional to join our Winning Team as:

Service Integrity Specialist

Code: SI Specialist

Jakarta Raya

Responsibilities:

Key Result Areas :

To benchmark and develop new productivity and audit tools to measure performance and thereby identifying process gaps.

To establish regular processes reviews in order to ensure that the current processes are efficient and cost effective.

To initiate training programs and implement with CSR Manager or operations manager to ensure staff are qualified to handle customers’ logistics processes.

Maintain competent team – increase # of trained staff on job requirement and for career development : Logistics knowledge (supply chain), LP, UI, DPM, ACS123, SNP, eBooking, SCT, WMS123, and other computer program related to each customer, Management skills and customer service.

Key Accountabilities/Duties :

To be responsible for all new account implementation in conjunction with regional functional groups to ensure checklist, procedural flowchart and matrix for new account are disseminated and understood by operations group

To align/support regional SI/Operations groups to achieve overall SI objectives through active liaison with regional SI/Ops groups.

To review and establish training manuals/processes that will speed up staff technical ability.

Support testing and implementation any new system enhancements, other new automation opportunity and communicate with IT on system issues or system improvement opportunity.

Develop and agree on Work Load Report for operations team tool to evaluate/recommendation.

Develop and maintain Customer relations to follow up customers program/development implementation, check on shipping data, export regulation/process information, find out potential biz which can be developed through a regular customer visit/call (customer’s rep offices, buying agents, vendors

To oversee Surabaya, Semarang and any other areas in Indonesia

Requirements:

Male or Female

Fluently in English is a must

Education: Bachelor Degree University

At least 3 years of working experience in same industry

And at least 1 year proven experience in managerial position specializing in Logistics/Supply Chain or equivalent

Skill Sets: Process Oriented IT savvy

Desired Competencies (nice to have): Ability to organize and conduct training programs

Ability to analyze performance reports to identify service gaps and issues

Computer Literate

Good interpersonal skill

Please send new CV with photo, with code as mention above, to:

hr_indo@apl.com

Or

alfika_rahman@apl.com

Please visit our website :

http://www.apl.com

www.apllogistics.com

Only short listed Candidates will be selected