Location : FAO Project Office, 6th floor, Directorate of Animal Health, Building C, Ministry of Agriculture, Ragunan, South Jakarta, INDONESIA
Application Deadline :31 December 2011
Type of Contract Other
Post Level :Other
Languages Required : English
Duration of Initial Contract :3 months with possibility of extension
Background
Food and Agriculture Organization (FAO) is a United Nations agency which provides technical assistance in Indonesia. One of our projects since 2006 provides support for the control of Avian Influenza, in cooperation with national and regional Indonesian government livestock authorities. Project activities are conducted in various locations nationwide.
Under the overall supervision of the FAO Representative, general supervision of the Project Manager and under direct supervision of Senior Information Technology Assistant, in close coordination with the FAO-R Information Resources Assistant, Operations Support Unit, and appropriate Information Technology Division (KCT), Office for Coordination and Decentralization (OCD) and Emergency Operations and Rehabilitation Division (TCE) support staff, and in compliance with FAO standards, guidelines and procedures, perform duties relating to support and maintenance of Project Information Technology resources.
Duties and Responsibilities
II. Functions / Key Results Expected
Summary of key functions:
· Administer Windows Server 2003 and Share Point Server
· Schedule, perform, and monitor backups; performs data recoveries as necessary
· Administer, monitor and maintain network infrastructure and cabling, including firewall, routers, wireless access points, and switches
· Provide day-to-day technical support and guidance to staff at the FAO, CMU and LDCC as a help desk
· Assist on the operational in close collaboration with CMU counterpart in order to support IT system integration, capacity building, and knowledge transfer;
· Regularly together with Senior Information Technology (SIT) discuss and coordinate with senior management with regards to operational and administrative matters relating to IT equipment, systems and resources requirements
Assist the SIT top provide first- level user set- up and support for the ICT related services including the Local Area Network, wide- area Network, WiFi, servers, projectors, video conferencing, printers and PC hardware/ software. Log and track user requests and produce report on request
· Assist the SIT to install workstations as requiredfor both permanent and temporary FAO staff and visitors at the DCC Project office, RMU offices and other LDCC offices as necessary
· Assist the SIT to maintain in conjunction with the Operations Support Unit, the inventory of ICT related hardware and software. Perform annual auditing of IT assets in the office
· Ensure availability of sufficient IT equipment, spare parts and manages the disposition of broken/ liquidated equipment with Logistics
· Manages all links and wireless connectivity and monitors traffic
· Ensure secured operation of all servers and services through the use of security and encryption tools
· Administer and support DNS, web and SMS gateway services
· Monitor system logs and activity on server
· Research, install, and test software updates and patches in support to applications and operating systems
· Research and develops IT tools which will be useful for the project.
· Document and log all changes to system software and configurations.
· Compile and record equipment repair and works tracking toolsPerform other duties as assigned
III. Impact of Results The key results have an impact on the success of FAO ECTAD implementation in Indonesia.
Competencies
IV. Competencies
Demonstrates commitment to FAO vision, mission and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Contributes effectively to team work and team outcomes
Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates openness to change and ability to manage complexities.
Ability to plan own work, manage conflicting priorities and work under pressure of tight and conflicting deadlines
Ability to work without direct supervision
Demonstrates strong oral and written communication skills as well as interpersonal and public relation skills.
Required Skills and Experience
V. Recruitment Qualifications Education:
Bachelor’s degree in computer science, Information system or related areas
Experience:
At least two (2) years experience in IT support
Experience with administering MS Windows server 2003
Experience configuring and administering DNS and active directory
Expert knowledge of windows XP/ Vista, PHP, MySQL, Office 2003/2007, other software applications including: graphic design, image editing, video editing and etc
Knowledge of Network security, LAN/WAN architecture, VoIP and Firewall/ Router/ Switch configuration
Knowledge of Cisco solutions, especially Cisco certification holder is a plus Able to handle multiple priorities simultaneously; strong problem solving skill
Experience working with an international organization a plus
Language Requirements: Excellent written and spoken English skills, fluent in Bahasa Indonesia
Interested candidates should submit a CV and a covering letter clearly stating their relevant skills, experience,
vacancy and reference code to: Operations Support UnitOffice of the FAO Representative in Indonesia 11th FloorMenara Thamrin BuildingJl. M.H. Thamrin Kav 3 Jakarta Pusat 10250Email address: FAO-ID@fao.org
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