IT Officer Support

The Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) GmbH is a German international cooperation enterprise for sustainable development with worldwide operations. PAKLIM, a Program advising and supporting the national government, local governments and industries with climate change mitigation and adaptation initiatives, is looking for

IT Officer Support

A.         Duties and Responsibilities
Tasks
The purpose of this staffship is to provide a suitably qualified student with the opportunity to work with GIZ PAKLIM Indonesia, specifically ICT unit. The staff will provide assistance on GIZ PAKLIM website development, ICT helpdesk support, network/system Security.
The staff will work under the overall guidance and supervision of the head of ICT unit, responsible for following areas:

•    ICT Network and Helpdesk support.
•    Provide support to users on ICT related daily problem and network/system problem solving.

Staff’s tasks on ICT network and helpdesk:
•    Support ICT specialist on computer daily problem such as MS-Office, MS-Windows and Network connectivity;
•    Support on the establishment/enhancement of wireless connectivity;
•    Support a development of Network Documentation.

The main output based on above assignment will be:
•    Day-to-day ICT and Network problem are taken care;
•    Good wireless connectivity;
•    Network documentation.

B.         Competencies
Corporate Competencies:
•    Demonstrates commitment to GIZ mission, vision and values
•    Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:
Knowledge Management and Learning
•    Shares knowledge and experience and provides helpful advice to others in the office
•    Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
•    Ability to provide basic IT support services
•    Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security
•    Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
•    Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
•    Ability to perform work of confidential nature and handle a large volume of work
•    Some experience in client support, such as, a Help Desk or User Support Unit,
Leadership and Self-Management
•    Focuses on result for the client and responds positively to feedback
•    Consistently approaches work with energy and a positive, constructive attitude
•    Demonstrates openness to change and ability to manage complexity

C.         Required Skills and Experience
Qualifications
The following minimum qualifications are required:
•    Fresh graduate welcome;
•    We encourage women to apply;
•    Demonstrated the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views;
•    Should have sufficient skills on Networking system and computer problem solving;
•    Proficiency in English and  fluency in German is an asset;

Please submit your comprehensive resume to recruitment@paklim.org by 05.05.2013