SVN/ID10/2013/026, Operations Assistant

International Organization for Migration (IOM) Indonesia is looking for an Operations  Assistant according to the terms of reference below:


I. Position Information
Reference No.
Position title
Position grade
Duty station
Type of Contract SVN/ID10/2013/026
Operations Assistant
General Service Staff, Grade 4
Jakarta
Special All Inclusive Contract for 3 months (the first three months will be considered as probationperiod). The tenure of contract of internal candidate holding a Fixed Term/Regular contract will remain unchanged
Seniority band:
Job family:
Organizational unit:
Position number
Position rated ¨
Subject to rotation Band IV
Migration
RCA
n/a
n/a
n/a
Reporting directly to National Operations Officer
Overall supervision by Deputy Chief of Mission
Managerial responsibility No
Directly reporting staff 0

II. Organizational Context and Scope

Under direct supervision of the National Operations Officerand the overall supervision of the Deputy Chief of Mission, the incumbent will response and provide care and support to interception casesof the migrants at the location where the migrants intercepted.

III. Responsibilities and Accountabilities
1.       Assist the intercepted migrants at any time when there is an interception.
2.       Follow up and maintain coordination with the Immigration Department and the INP (Indonesian National Police) and other local authorities to take care of the interception migrants, in close coordination with the Senior Operations Assistant III.
3.       Provide the care and assistance to the intercepted migrants as necessary.
4.       Visit and monitor the intercepted migrants and ensure that all basic needs/servicesinclude adequate and appropriate food and water, acceptable accommodation facilities, security and medical assistanceincluding psycho-social counsellingare provided to all interceptedmigrants in a timely and efficient manner.
5.       Provide counselling to Irregular Migrants on their option to continue stay in Indonesia orVoluntary Return to country of origin.
6.       Coordinate with the Medicalteam and Psychosocial Support team to ensure that all intercepted migrants are provided adequate and appropriate medical services, including psychosocial counselling.
7.       Provide ad-hoc support to local authorities in areas related to identification and handling ofirregular migration;
8.       In coordination with Finance Unit, manage the operational expensesand ensure IOM expenditure is based on IOM regulations,
9.       Provide ad hoc activity report to the Supervisors
10.   Provide monthly statistics and formatted reporting
11.  Perform other duties as may be assigned

IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

Accountability
* Accepts and gives constructive criticism
* Follows all relevant procedures, processes, and policies
* Meets deadline, cost, and quality requirements for outputs
* Monitors own work to correct errors
* Takes responsibility for meeting commitments and for any shortcomings

Client Orientation
* Identifies the immediate and peripheral clients of own work
* Establishes and maintains effective working relationships with clients
* Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

Continuous Learning
* Contributes to colleagues' learning
* Demonstrates interest in improving relevant skills
* Demonstrates interest in acquiring skills relevant to other functional areas

Communication
* Actively shares relevant information
* Clearly communicates, and listens to feedback on, changing priorities and procedures
* Writes clearly and effectively, adapting wording and style to the intended audience
* Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative
* Proactively develops new ways to resolve problems

Leadership and Negotiation
* Convinces others to share resources
* Presents goals as shared interests
 Performance Management
* Provides constructive feedback to colleagues
* Provides fair, accurate, timely, and constructive staff evaluations
* Uses staff evaluations appropriately in recruitment and other relevant HR procedures

Planning and Organizing
* Sets clear and achievable goals consistent with agreed priorities for self and others
* Identifies priority activities and assignments for self and others
* Organizes and documents work to allow for planned and unplanned handovers
* Identifies risks and makes contingency plans
 
Professionalism
* Masters subject matter related to responsibilities
* Identifies issues, opportunities, and risks central to responsibilities
* Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
* Effectively applies knowledge of migration issues within organizational context
* Persistent, calm, and polite in the face of challenges and stress
* Treats all colleagues with respect and dignity
* Works effectively with people from different cultures by adapting to relevant cultural contexts
* Knowledgeable about and promotes IOM core mandate and migration Solutions

Teamwork
* Actively contributes to an effective, collegial, and agreeable team environment
* Contributes to, and follows team objectives
* Gives credit where credit is due
* Seeks input and feedback from others
* Delegates tasks and responsibilities as appropriate
* Actively supports and implements final group decisions
* Takes joint responsibility for team's work

Technological Awareness
* Learns about developments in available technology
* Proactively identifies and advocates for cost-efficient technology solutions
* Understands applicability and limitation of technology and seeks to apply it to appropriate work


Technical
a). Delivers on set objectives in hardship/difficult situations.
b). Effectively coordinates actions with other implementing partners.
c).  Works effectively with local authorities, stakeholders, beneficiaries, and the broader community
       to advance country office objectives.
d).  Good level of computer literacy (Ms Office)
e).  Willingness to Travel.

V. Education and Experience

a).  Minimum Diploma degree (D3) in economic, political, social science or business and counseling.
       A university degree in any of these fields will be highly regarded.
b).  Have minimum 4 years of experience in any of these fields particularly in dealing with migrants
       and training or livelihoods projects.
c).  Previous experience working with IOM is an advantage.
d).  Experiences in areas related to the work of humanitarian matters or experience gained from
       working in the UN is an advantage.

 
VI. Languages

Fluency in English and Bahasa Indonesia, both oral and written.

 
HOW TO APPLY

Interested candidates are invited to send the application in ENGLISH, with :

a)      Cover letter, clearly specify suitability and availability date,
b)     Complete the Personal History Form  which can be downloaded at the following link :
        http://www.iom.or.id/loadpdf.jsp?lang=eng&pgs=pcmain&file=phform.xls
c)      Detailed curriculum vitae, including historical salary and minimum three referees (preferably former direct supervisors).

Please submit the application by email to recruitment-indonesia@iom.int indicating the reference code above as subject.

The deadline for applications is 18 April  2013

Due to the expected volume of applications, only candidates under positive consideration will be notified