Management Systems International, Inc
Strengthening Integrity and Accountability
Program 1 (SIAP 1)
Terms of Reference (ToR)
Position
Languages
Required :
Indonesia
Duration
of Contract : 20 working days
Working
Period :
February – March 2015
BACKGROUND
Komisi Informasi Pusat (KIP) has
improved its service in handling transparency of public information disputes.
Recently, KIP has more than 25 local offices at the provincial and district
levels. However, KIP does not have an integrated case management system yet that can track
the process of public information disputes both at the central and provincial
levels. The integrated and automated system is needed to monitor the
performance of KI in each area. Both central and district KIs
are expected to be able to monitor all cases of public information
disputes through the system. The integrated case management system will allow
for analysis to determine which public institutions have already applied
information disclosure laws.
In this regard, MSI-SIAP 1 plans to
support KIP in enhancing its capability of case management in support of both central
and provincial-level Commissions. As a prelude to developing the case
management system, MSI-SIAP 1 seeks to hire a Consultant to assess the technical
requirements required to develop its system and develop a case management
systems action plan. Moreover, the Consultant will assess the initial database system
in order to gain insights that need to be addressed in drafting the Standard
Operating Procedures (SOP) of the new system. The draft of requirement on the
new system and SOP is expected to become a basis in establishing the integrated
case management system.
SCOPE
OF WORK:
A.
Objective:
The scope of work of the
activity is to support KIP by providing recommendation on design and technical
requirements for the case management systems, and SOP based on the assessment
of the initial system and database that will be needed in developing the case
management system. The output will be a design
of the case management systems with technical requirement included, and SOP in
order to establish an integrated case management system that will be used for
KI both in central and provincial commissions.
B.
Activities:
1.
Five (5) days for:
a. Review and assess the initial KI offline
case management practices
b. Review other materials related to
the procedure of the case management
c. Meeting with KIP IT staff and
legal consultant (hired separately) in order to gain inputs on case management
system
2.
Ten (10) days for:
a. Drafting design of the integrated
case management system and its technical requirement which could:
1) Be a
web-based application;
2) describe
tasks for each personnel that relates to tasks, functions, and authorities of
KIP in responding to the complaint or case ;
3) track and
show the status and progress of the complaint handling, from open case until case
closure, including information status information (“dashboard”) for KI both in
central and provincial level.
4) make all
data easily analyzable.
b. Drafting initial SOP in reference
to the proposed design of the case management system, which include:
1) detailed
descriptions on procedure, responsible personnel, function, and authorities of
KIP in responding to the complaint or case both in central and district level;
2) detailed
descriptions on the monitoring systems, and trouble-shooting procedure.
c. Present the integrated and
automated case management system design and SOP to KIP and MSI SIAP 1 for
approval
3.
Five (5) days for:
a. Refine and present the final recommendations and SOP
to the KIP and MSI SIAP 1.
b. Drafting short paper as a
guideline for the next technical consultant (tasked with implementing the
system)
DELIVERABLES
1) Report of analysis
on the KIP current case management practices
2) Meeting
reports with the KIP
3) Design and
technical requirement of new integrated case management system
4) SOP of the
integrated and automated case management system with detail as follow:
·
Detailed descriptions on procedure,
responsible personnel, function, and authorities of KIP in responding to the
complaint or case both in central and district level;
·
Detailed descriptions on the monitoring
systems, and trouble-shooting procedure.
5) Short
manual book as a guideline for the next technical consultant
Qualifications
1.
Be a professional consultant in case management system with at
least 5 years experience
2.
Has a good knowledge and experience in case management system
audit
3.
Demonstrated experiences in developing SOPs.
4.
Has a good communication and good personalities
5.
Has an experience working with government agencies is preferred
Application should
include a cover letter, CV (including three references), current salary,
expected salary, available start date and sample of website / application
developed by January 25th,
2015 at the latest.
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