MSI/SIAP 1Vacanacy: SOP Developer - Investigation

Management systems international, inc

StrengtHening Integrity and accountability program 1 (SIAP 1)

Terms of Reference (ToR)

 

Position                                            : SOP Developer - Expert on Drafting Standard Operating Procedures for Investigation of Public Complaints and Public Relations (Information Dissemination)

Languages Required                 : Indonesia

Duration of Contract                : 25 working days

Working Period                           : April - July 2015

 

 

BACKGROUND 

Act No.5 Year 2014 on the State Apparatus which has been recently enacted is a key driver to promote reforms of the way civil service is managed. The law has established the State Civilian Bureaucracy Commission (Komisi Aparatur Sipil Negara - KASN) with the function to ensure the application of merit principles in all phases of human resources management of the Indonesian public sector, especially in the recruitment and placement of approximately 12,000 senior career executives in all government institutions and to supervise the implementation of the code of ethics and codes of conduct.

Subsequent to the enactment of the Act, through Presidential Decree No. 141/M/2014 dated, September 30, 2014, President Yudhoyono appointed seven Commissioners with outstanding experience in human resources policy making and management. The Commissioners were inaugurated by President Joko Widodo on November 27, 2014. As a newly established agency, KASN is in need of support in building its institutional capacity to cope with the topical challenges and high expectations of the Indonesian public for a clean and efficient government.

One of their duty is to conduct a mapping towards the promotion of around 12.000 government high-level positions or known as echelon I and II officials. This is due to KASN’s attempt to ensure wether the promotion is in accordance to merit system principals.

In this regard, MSI-SIAP 1 plans to support KASN in developing their internal Standard Operating Procedures (SOP) as a guidance towards KASN’s performance in order to maintain their quality control and quality assurance processes and ensure compliance with governmental regulations, which cover the areas of:

a)      Code of Conduct

b)     Business Travel Policy

c)      Performance Evaluation

d)     Investigation of Public Complaints

e)      Monitoring and Evaluation in the placement of high level position

f)       Public Relations (Information Dissemination)

To support this effort, MSI SIAP-1 will hire several SOP writer. As a prelude in developing the SOP, the consultant will need to assess the technical requirements required to develop the SOP initial draft. Moreover, the consultant will assess the Law and Business Process in order to gain insights that need to be addressed in drafting the SOP. The draft design of the SOP is expected to become a basis in establishing a standarized manual as the expected output. Finally, the consultant will provide a technical module/guidance book and deliver a presentation as part of the socialization of the SOP to KASN Commissioners and staff.

 

SCOPE OF WORK:

A.     Objective: 

A standardized and detailed SOP for Investigation of Public Complaints and Public Relations (Information Dissemination) developed.

B.     Activities:

1.      Five (5) days for:

a.       Working together with other SOP consultants in conducting a desk review of the existing  legal framework, policies and regulations related to KASN roles and authorities.

b.       Working together with other SOP consultants in conducting interviews and consultative meetings with KASN Commissioners, staff and related stakeholders in order to identify their expectations regarding the work and role of KASN

 

2.      Fifteen (15) days for:

a.       Develop SOP for Investigation of Public Complaints, include but not limited:

·         Definition and Types of Complaints

·         Complaint Investigations Procedure

·         Personnel Manual for Investigation Process

·         Conflict of Interest

·         Unresolved Complaints or Dissatisfied Complainants

·         Reporting procedure

b.       Develop SOP for Public Relations (Information Dissemination), include but not limited:

·         Different types  of information (public, closure)

·         Procedure for information dissemination

 

3.      Three (3) days for:

a.       Develop presentation on the draft of SOPs (separately);

b.       Deliver presentation to KASN on the draft of SOPs

c.       Finalize the SOP based on feedback from related stakeholders

 

4. Two (2) days for:

a.       Provide report to MSI SIAP 1 and KASN

 

DELIVERABLES

1.       Desk review

2.       Meeting reports with KASN

3.       Draft of the SOP for Investigation of Public Complaints,

4.       Draft of the SOP Public Relations (Information Dissemination)

5.       Presentation materials

6.       Final SOP for Investigation of Public Complaints,

7.       Final SOP Public Relations (Information Dissemination)

8.       Final report

 

Qualifications

1.       Master Degree in management, public administration, or any closely related field is preferred.

2.       Be a professional consultant in  project management and institutional arrangement with at least 5 years experience

3.       Demonstrated  experiences in developing SOP for at least 3 years and familiar with the investigation process.

4.       Demonstrated knowledge and experience working on administrative and bureaucratic reform issues

5.       Skills in accessing MS Office

6.       Has a good communication and good personalities

7.       Has an experience working with government agencies is preferred

 

Application should include a cover letter, CV (including three references), current salary, expected salary, available start date by April 2, 2015 at the latest.

Please indicate ‘SOP Developer-2, as the subject of your email addressed to recruitment@msi-siap.com. Only shortlisted candidates will be contacted.