CEGAH
Terms of Reference (ToR)
Position : Consultant for Assessment on Public Service Information System
(Sistem Informasi Pelayanan Pubik/SIPP)
Languages Required : Indonesia
Duration of Contract : 12 working days
Working Period : August - September 2016
BACKGROUND
The
Government of Indonesia (GOI) seeks to improve the quality of public
services. Through law number 25/2009, the GoI tries to enhance the
supply side as well as provide greater access for the public (demand
side). It regulates some key reforms , including prescribing government
agencies to draw up standards of public services, disclose them; and
introducing a national complaint handling system.
Greater
access for the public is a prerequisite for greater participation and
the ability to oversee the quality of public service delivery. In this
regard, the law mandates MenPANRB to establish and manage a national
public service information system (SIPP). This system shall compile all
information on public services provided by government agencies and also
public service contractor at all levels, which includes but is not
limited to information on public service providers, public service
officers, service standards, complaint handling systems, and performance
evaluation. The system ought to be able to collect electronic and
non-electronic data, and presented in a form that easy to be accessed by
the public. However, there are some similar and relevant initiatives
by other government agencies as well as civil society such as satulayanan.go.id, data.go.id, etc.
USAID
CEGAH is keen to support KemenPANRB in developing the national public
information system. In this regard, USAID CEGAH will engage consultant
to assess the legal requirements, existing initiatives, and develop blueprint of the SIPP It
shall also include recommendation on how SIPP might be connected to the
LAPOR!SP4N (NPHCS), since information on SIPP can also be reference for
the NPCHS operator to forward public complaints to the respective
agencies.
SCOPE OF WORK:
A. Objective:
Blueprint of SIPP developed.
B. Activities:
1. Six (5) days for:
a. Assess and review MenPANRBs’ documents related to SIPP
b. Assess and review existing relevant initiatives on public information systems
c. Meeting with KemePAN, KSP, Open Government Initiative, and other related institutions
2. Five (5) days for:
a. Drafting:
1) Blueprint of SIPP in terms of systems, procedure, and technical requirements
2) Recommendation to enable SIPP to connect to the LAPOR!SP4N (NPCHS)
b. Presenting recommendations to KemenPAN, KSP, and USAID CEGAH
3. Five (2) days for:
a. Finalization of the Blueprint based on inputs gathered.
b. Presentation on the final blueprint to the partner for approval
DELIVERABLES
1) Assessment report
2) Approved Blueprint of SIPP
QUALIFICATIONS
1) Professional with at least 5 years experiences in information systems Consultancy Services
2) Demonstrated good knowledge, experience and product in information management systems.
3) Good understanding of public services law and law on Ombudsman
4) Experience in working in or with Government is preferred.
Please send CV, application letter and sample of website/application developed to
info@msi-cegah.com before 4:00pm Jakarta time on Friday, August 12, 2016.
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