Terms of Reference
Position : Consultant on Developing Systemic Review Training Module
Languages Required : Indonesia
Duration of Contract : 30 days
Working Period : November 2017 – February 2018
BACKGROUND
Ombudsman
of the Republic of Indonesia (ORI) is a state agency authorized by Law
Number 37 Year 2008 on Ombudsman and Law Number 25 Year 2009 on the
Public Service to oversee public services delivery in Indonesia. Public
service oversight is an important aspect in the efforts to prevent the
abuse of power or maladministration by the state apparatus in order to
achieve good governance in all aspects.
Every
year, ORI receives complaints from the Indonesian citizens. From
January 2017 to today, October 6, 2017, ORI has received 7,380
complaints. From these reports, ORI has found some issues which require a
deeper study. In this case, ORI uses a systemic review approach to
uncover the fundamental problems, and map how the issues are connected
and the scope of impact of the identified problems. The systemic review
report includes recommendations to prevent future abuse of power or
maladministration. Under USAID CEGAH support, ORI recently developed a
guideline and reporting standard of the systemic review, with a new
methodology for planning and designing the systemic review, collecting
data and evidence, identifying elements of a finding, conducting quality
control, as well as writing reports. It was developed by MSI Director
of the Institute for Public Accountability, Joseph Christoff assisted by
Indonesian Consultant Philipus Pharera.
Following
the completion of the manual of the systemic review, ORI is expecting
to develop training modules to enable them to enhance knowledge and
skills of their staffs at the central and regional offices on using the
manuals to conduct systemic reviews. In this regard, USAID CEGAH is keen
to provide support to develop a training module on systemic review
based on the manual. USAID CEGAH will recruit a training module
development consultant to do this. The consultant is expected to produce
the training module and deliver a training of trainers (ToT) to ORI.
SCOPE OF WORK:
- Objective:
Training module on systemic review is developed and delivered to ORI through a training of trainers
- Activities:
Three (3) days for:
- Learn the systemic review manual.
- Meet and brainstorm with ORI's representative and USAID CEGAH to gain a better understanding of the manual and determine the expected output of the training module.
Two (2) days for:
- Draft a proposed outline of the content/curriculum and training module.
- Present the outline to ORI and USAID CEGAH for approval.
Twenty (20) days for:
a. Draft training module based on the approved outline.
b. Present the draft to ORI and USAID CEGAH.
c. Revise the training module based on ORI and USAID CEGAH feedback.
d. Present the final module and user-manual for beneficiaries and USAID CEGAH approval.
Five (5) days for:
a. Deliver a training of trainers to ORI staff.
b. Write final report that highlights achievements, recommendations, and action plan.
- DELIVERABLES:
1) Outline/curriculum of the training module
2) Draft of training module to be presented to ORI and USAID CEGAH
3) Final training module (include slide presentation/hand out and training materials) approved by ORI and USAID CEGAH
4) Report of ToT
* All deliverables should be branded according to USAID CEGAH branding & marking requirement
Application should include a CV and contact information by November 15, 2017 at the latest. Please send applications to
info@msi-cegah.com Only candidates who have been selected for an interview will be contacted. No phone calls, please.
MSI is an EEO/AA/ADA Veterans Employer.
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