Knowledge Management Specialist (Jakarta Based)

DAI Global, LLC seeks a Knowledge Management (KM) Specialist for USAID’s Flagship Maternal and Child Health Program—titled Jalin—based in Jakarta, Indonesia. Jalin will promote the development of locally led solutions to prevent maternal and newborn deaths and extend access to essential health services to the most vulnerable.  KM has been defined as “an intentional process that includes identifying the knowledge needs of a particular audience and then generating, curating, and sharing relevant knowledge to help programs and organizations succeed”.  The KM Specialist will develop and lead the design and implementation of Jalin’s KM strategy.

The KM Specialist will be responsible for the ongoing capture, packaging and dissemination of learning outputs. The KM Specialist will use a mix of social science tools and new learning approaches to assist the project and a broad range of stakeholders understand the evolution and the outcomes of an approach to improve maternal and neonatal health in Indonesia over a sustained period of time retrospectively and in real-time going forward.

Specific responsibilities include:

·       Creating and leading a strategy for a comprehensive KM activity that supports host organizations to develop and deliver user-centered information across a broad range of stakeholders;

·       Managing KM partners to collect, publish and promote for maximal impact existing knowledge products, such as blogs, stories, websites, intranets, videos, social media strategies and messages, webinars, events, and relevant and engaging materials related to maternal and neonatal health;

·       Collecting and sharing lessons learned, best practices and proven innovations in program design, implementation, monitoring and reporting as well as other Jalin business processes from internal Jalin activities;

·       Support Jalin project staff to develop, edit, and produce materials on innovations, evidence-based lessons learned, and best practices, ensuring that all materials produced in audience-specific formats;

·       Facilitating, with KM partners, communities of practice of thought leaders at the government, business, provider, academia and civil society levels;

·       Supporting further engagement and investment for maternal and neonatal health in Indonesia through winning “hearts and minds” and reaching nontraditional actors through strategic media outlets; and  

·       Being entrepreneurial to identify new and unique opportunities to promote maternal and neonatal health best practices through emerging communications channels.

Skills

Communications: Ability to get consensus and collaboration across a broad range of stakeholders; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to establish straightforward, productive relationships; solid documentarian

Client Orientation: Understands stakeholders' needs and concerns; responds promptly and effectively to stakeholder needs; customizes services and products as appropriate

Drive for Results: Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals

Teamwork: Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender. Influencing and resolving differences across organizational boundaries: promoting collaboration and facilitating teamwork across organizational boundaries.

Analytical Thinking and Decisive Judgment - analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.

Qualifications:

·       Bachelor's degree in communications, English, journalism, public health, or related disciplines required. Master’s degree preferred.

·       At least ten years of related experience in KM, marketing, documentation, dissemination, or similar work;

·       Self-directed, organized, yet flexible;

·       Relationship builder and trustworthy;

·       Curious, engaging and humble;

·       Empathetic and good listener;

·       Storyteller;

·       Experience working in political campaigns, advocacy campaigns, private sector marketing and outreach a plus;

·       Experience using both qualitative and quantitative methods, such as media content analyses, stakeholder and issues mappings, market assessments, perception/stakeholder audits, and communications audits.

·       Demonstrated excellence in writing and editing in English;

·       Previous exposure and experience in developing, implementing, and monitoring dissemination plans for knowledge products highly preferred;

·       Knowledge of maternal and newborn health issues desirable;

·       Proficiency with state-of-the-art methodologies/technologies for disseminating information;

·       Experience working with government, NGOs, donors, and other relevant stakeholders;

·       Ability to work in complex environments with multiple tasks, competing priorities, and short deadlines.

Interested and qualified applicants should send their CV and cover letter latest on January 23rd, 2018, to indonesiamnh@dai.com, with the words “Knowledge Management Specialist” in the subject line.