RFP 18.051 “LAPOR! Customer Satisfaction Survey”

REQUEST FOR PROPOSAL (RFP) No. 610700.001.18.051

RFP Title: LAPOR! Customer Satisfaction Survey

RFP Issued On: 26 November 2018

Deadline for questions: 10 December 2018 at 04.00 PM Jakarta time.

Offeror Conference: Thursday, 6 December 2018 at 10.00 AM Jakarta time, USAID-CEGAH office (Mayapada Tower 2, 17th Fl, Jalan Jend. Sudirman Kav. 27, Jakarta Selatan). 

Meeting organized to discuss existing questions or concern regarding the application process. Companies/organizations interested in submitting a proposal are encouraged to attend the applicant’s conference.

Deadline for submission of proposals: 21 December 2018 at 04.00 PM Jakarta time via e-mail to grants@msi-cegah.com with cc to: zkrishnamoorthy@msi-inc.com (emailed documents should be in MSWord and Excel).

Objective: To conduct a customer satisfaction survey for LAPOR! as the complaint handling management system for public services.

Geographic focus: The RFP solicits applications for interventions that will be implemented nationally.

Organizations eligible to apply:

·         Certified, legally-registered business entity;

·         By law, has the capacity to sign a contract;

·         Not under the supervision of a court, not bankrupt, its business activity not being discontinued;

·         Not affiliated with any criminal association or activity;

·         Not suspended or disbarred from receiving US Government awards;

·         Having a good performance record - not on any sanctions list nor blacklist maintained by any government agency/state owned company;

·         Verified references that document work performed on at least three similar jobs;

·         Having the ability/capacity required to carry out the specified work;

·         Not making any incorrect/misleading statements about the competence and capabilities of its business;

·         The Offeror’s production team must be based in Jakarta.

·         Selected vendor must give copyright for production and distribution rights to MSI and its government beneficiaries.

Expected Grant type: Purchase Order

Grant Award, Anticipated Grant Size and Duration: Resultant award is expected to be well under IDR 220,995,000. This grant will be for up to two months in duration.

You can download the complete documents here.