1. BACKGROUND
Water.org is
an international non-profit charitable organization based in the US. It has field or country offices in 13
countries which includes Indonesia and the Philippines. Water.org is focused on promoting wide access
to water and sanitation services, especially toward poor households or Base of
Pyramid (BoP) households. Water.org works with partner organizations in various
countries including microfinance organizations and water utilities. The purpose
is to help these institutions promote water and sanitation loans or water
connection financing services (in the case of water utilities) to BoP
households.. As of September 2018,
Water.org has empowered more than 16 million people (include 586K people in
Indonesia) through its major programs to gain access to clean water and
sanitation.
2. SCOPE OF WORK
WaterConnect Program is Water.org’s
program partnering with water and wastewater utilities. Water.org provides
Technical Assistance (TA) to build their institutional capacities to connect
and offer water services toward communities, especially to BoP communities via
financing. The range of TA provided by Water.org included:
·
marketing or demand generation for basic water
services,
·
customer service relations,
·
demand market studies,
·
development of Water Supply and Sanitation (WSS)
financing (where a customer can pay for the water connection fee in monthly
installments),
·
water demand management training (to teach
customers to use water responsibly and not waste it),
·
linking to microfinance organization (so they
can get loans to pay for water connection fees and installation costs),
·
provision of various skills training to
employees of the water utilities,
·
installation of water billing and account
tracking systems, and
·
business planning, and various other supports.
Recently Water.org
works directly on a one-to-one basis, signing agreements with each water
utility providing direct interventions, and this mode of partnership is called (a) “Direct
Impact Partnerships”. Water.org intends to scale the effort with
multiple water utilities by implementing WaterConnect through (b) “Joint Collaborative Impact Partnerships”. Water.org
will work with leveraged institutions such as PERPAMSI (an Association of Water
Supply), World Bank, IUWASH Plus USAID, KIAT AUSAID and
work with such institutions to deliver institutional TA to batches of many
utilities.
WaterConnect Indonesia. Since 2016, Water.org
Indonesia has been working with water utilities (PDAMs) and wastewater utility (PD
PAL) in Indonesia on implementing WaterConnect program. Throughout the past two
years, the program has produced great results and high demand to scale the
program through an “adoption” approach or called Joint Collaborative Impact
Partnerships as described earlier. Indonesia has a total of 378 PDAMs (1
PDAM/district), of which 53% or 196 PDAMs are classified as healthy and would
be applicable to implement WaterConnect program. Water.org has current partnerships
with four PDAMs in Java Island and one PD PAL.
WaterConnect Adoption Training (WACAT)..
To provide PDAMs with TA effectively and systematically, Water.org plans to
develop a Training of the Trainer (ToT) conceptual package to train (1) any new
direct engaged PDAM partners and (2) individual “trainers” that will be acting
as training agents to subsequently train PDAMs on behalf of or in partnership
with Water.org. Therefore, Water.org aims to engage a third-party Consultant
who shall develop a WACAT Indonesia Package Development fulfilling two key objectives:
· Objective
1: Serve as Water.org’s internal resources and being used by Water.org Indonesia
Program Managers to train any existing and new PDAMs Water.org directly engages
with, under the Direct Impact Partnerships .
· Objective
2: Serve as a tool to train (a) trainers or (b) training agents or (c) project
staff from leveraged institutional partners. They shall use WACAT package to train
employees from selected PDAMs, under the Joint Collaborative Impact
Partnerships.
The Consultant
will design and develop the WACAT Package ensuring Water.org Indonesia’s PDAM partners
understand WaterConnect program approaches and increase their capacities to
implement the program. The scope of work for “WACAT Indonesia Package Development” consultancy work are as
follows:
1. Develop Four
WaterConnect Modules including trainer guideline, toolkits, visual aids and
related documents needed on how to implement the program. Each module would not be longer than 10
pages if possible and is easy to understand by Water.org Indonesia,
trainers, and PDAMs top management and field staff. The Consultant shall
develop modules listed as follows:
a.
Module 1:
Marketing Strategies and Customer Acquisition
b.
Module 2:
Human Resource Development
c.
Module 3:
Financial Risk Management
d.
Module 4:
Innovative Financing Scheme for Low Income Household
e.
Study
Cases. Case Study might be part of each modules and they are designed in simply
narrative, easy to understand and might need maximum 2 pages.
The Consultant shall also develop or refine templates and Standard Operation Procedure (SOP) related to the module.
2. Prepare a comprehensive list of Training Sessions according to discussion
with water utility community such as PDAM and PERPAMSI in Indonesia for
classroom training and other methods that might more effective e.g. hands on
training and exchange visit.
a. Each session should have enough time for
question and answer and open discussion of the topic so that each participant
is able to internalize the concepts or subject matter being trained.
b. Training Sessions shall be developed for the
above-mentioned six modules.
c. The Consultant shall develop Manuals (how to deliver the training) for
each Training Session as well as toolkit e.g.
i. Templates
ii. Simple
case studies in each specific session where participants are presented with a
situation and they are asked to decide what to do or how to handle the
situation.
iii. Examples
of policy, and SOP.
3. The Consultant may design some of the Training Sessions
to include hands-on and/or field visits:
a. Field
visits: For example, to visit the water treatment plant operated by a water
utility, or to visit homes to see actual water meters and pipes leading to the
homes of customers.
b. Hands-on
actual training should be included too in some sessions, for example, how
to deliver a marketing pep talk in a rural neighborhood, or another example –
conducting household interviews.
4. The Consultant should design and use a few Quizzes in some of the training
sessions to gauge whether the participants are able to absorb the materials
being taught.
a. Each session should not have more than 2 quizzes
and each quiz should not be longer than 7 questions.
b. Answers to the quizzes should be discussed
afterwards to check the right and wrong answers and clarify the subject matter
further.
5. WACAT
Package Pilot Testing:
6. Other activities include: Clarify the stages of
development of a PDAM considering the situations in Indonesia. This will require several in-depth
discussions (through face to face meetings, Skype calls, emails, phone calls
and field visits to actual water utilities) to be conducted by the Consultant
with Water.org staff and a few selected PDAM partners.
7. TIMELINE
The WACAT Indonesia Package Development is required
to be completed by March 30, 2019, Detailed
timeline is as follows:
1)
Draft deliverables are completed – 1 month or latest February 22, 2019 (1 month).
2)
Consultant submits draft final deliverables by March
1, 2019. Water.org will provide comments within 7 working days and the Consultant shall submit final deliverables
by March 30, 2019.
8. DELIVERABLES
The Consultant
will be responsible to perform and produce the following activities:
1)
Develop 4 WaterConnect Modules and modules’
templates and SOP.
2)
Training Sessions for delivering 4 WaterConnect
modules, toolkits and Trainer Manuals (how to deliver the training).
3)
Working paper/case study
4)
Training pilot on selected topic
5)
Module set refinement
All documents related
to this scope of work will be wholly-owned by Water.org. The Consultant is not
entitled to distribute the secondary data, reports and deliverables, wholly or
in part, without the prior written permission of Water.org.
9. REQUEST
FOR PROPOSAL
Water.org aims
to hire a Consultant to work with Water.org Indonesia to develop WACAT package as
described in the scope of work outlined above. The proposal should include a
technical and financial proposal well as a project timeline, please refer to number
7. Timeline section for additional
information. Applicants may be firms or groups of individuals with a designated
team lead.
Applicants
must exhibit the following qualifications:
·
Demonstrate
experience in developing training packages for business organization in English
and Bahasa Indonesia
·
Demonstrated
experience with Urban Water Utility (PDAM)
·
Demonstrated
experience and familiarity with the WASH and/or Banking and Finance Sector
particularly microfinance sector
10.. BUDGET
The budget proposal must be submitted by the
Consultant, and approval of the final budget is fixed and cannot be negotiated.
All budgets will be provided in IDR.
Budget notes are encouraged.
Examples are provided the attached budget
template. Consultant must provide budget information in the attached format, or
with any other format that specifies the details of the same. All components of
the tax should be included in the budget. The Consultant will be responsible
for paying all the taxes.
ACTIVITY
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Plan Date Activity
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Estimated Number of Persons per Day
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Personnel Costs
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Unit Cost
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Total
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Activities Total
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Other Related Costs
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Total Travel
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Number of Persons (Travel)
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Unit Cost
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Total
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Travel
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Plane
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Train
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Cars / Other
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Per diem
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Communication
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Supplies
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Tax
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Tax type
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% Tax
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Total - Other Costs
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Grand Total
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A sample of payment terms is by following:
·
First tranche - 35% of the contract price – upon signing of the
Contract
·
Second tranche – 35% - upon draft training package completion
·
Third tranche – 30% - upon submission of the final reports
11.. SUBMISSION PROPOSAL
Full proposals must be sent to emailed to Aldi Surianingrat Water.org Indonesia Senior Program
Manager at email address positions_indonesia@water.org,
copying dwulandini@water.org with “WACAT
Indonesia Package Development” in the subject line. Proposal submission deadline is January 7, 2019
Jakarta Time Zone. Proposals will
be examined in turn.
wow wacat Indonesia Package Development is so great
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