Information Technology Manager (ITM)

POSITION INFORMATION

Position Title                                 : Information Technology Manager (ITM) 

Location : Jakarta, Indonesia

Job Type and duration of contract : Full-Time, 1 year contract period

Closing Date : April 26, 2019

SUMMARY OF JOB RESPONSIBILITIES

The TAF-ID IT Manager is responsible for the maintenance and high performance of TAF Indonesia office’s IT operations, systems, hardware and software across its three country offices. The IT Manager will: conduct monitoring and analyze usage of network systems to ensure they are used fully and securely; ensure software is updated and fully functional; ensure anti-virus and firewall systems are updated and cybersecurity is prioritized at all times; support programs with maximizing the usage and improvement of the OneTAF enterprise knowledge, collaboration, and data platform; develop and execute improved security protocols and maintain data backup; train and support staff in proper use and maintenance of both software and hardware; troubleshoot and provide technical support when needed; track hardware and software inventory; and build long term relationships in coordination with the Office Manager for outside vendors of IT related products and services. 

   

JOB DESCRIPTION

• Maintain essential IT operations, including data, wireless communication, operating systems, security tools, applications, mobile technology, phone systems, servers, email systems, laptops, desktops, software, and hardware.
• Troubleshoot and solves problems related to hardware, software, and network problems
• Handle business-critical IT tasks and systems administration and communication with GIS
• Monitor network utilization and performance; implement procedures for network optimization, reliability, and availability
• Research and evaluate emerging technologies, hardware, and software
• Analyze department/unit needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions in terms of maximizing the usage of OneTAF by the department/units.
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and provide solutions.
• Continuously analyze current process, technologies, and vendors to identify areas of improvement and inform GIS for improvement. 
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for organization needs
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Develop and execute disaster procedures, and maintain data backups
• Track and maintain hardware and software inventory
• Build long term relationships with outside vendors for IT related products and services..

REQUIREMENTS

EXPERIENCE:

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• Previous experience as an IT manager for 5 years
• Problem solver and critical thinker
• Analytical mind and research orientation
• Excellent verbal and writing skills, both English and Bahas Indonesia
• Comprehensive understanding of network architecture and Microsoft server technology
• User and computer administration using Microsoft Active Directory and Group Policy
• Network security using Cisco, Fortinet, or other firewall technology
• Outstanding communication, interpersonal and leadership skills
• Microsoft Systems Administration/System Engineer certification will be an asset
• Strong team player
• Excellent interpersonal skills
• Strong attention to detail

HOW TO APPLY

Please send your application letter and CV to The Asia Foundation by e-mail to hrd@tafindo.org by April 26, 2019 at 17.00 PM. Please write “IT Manager” on the Subject of the e-mail. The Asia Foundation is an equal opportunity employer.