PoP: October 04, 2021 to November 30, 2021
LoE: 20 days
Project Summary:
CEGAH is a 5-year USAID-funded accountability and integrity program that works with a wide range of Indonesian governmental and non-governmental agencies. The program runs between 2016 and 2021. The project is implemented by Management Systems International (MSI).
Background:
Indonesia’s national complaint handling system, SP4N-LAPOR!, offers the public an integrated, “no wrong door” platform through which they can submit complaints about public services. Since its inception, the system has received 1.3 million complaints. The system integrates over 100 national and local government agencies, some of which also operate their own complaint handling systems.
As stakeholders gear up for the system’s first major upgrade in several years, a number of challenges lie ahead, including varied levels of Government of Indonesia (GOI) capacity and interest, challenges in imposing a centralized system in a decentralized country with limited incentives/disincentives, and technical challenges related to server performance, access, and security.
USAID is highly committed to support this effort. Under the SIAP 1 program, USAID supported the integration of the LAPOR! system with the parallel National Public Service Complaint Management System (SP4N), managed by the Ministry of Bureaucratic and Administrative Reform (KeMenPAN-RB), in order to make policymaking more responsive and accountable to public needs. Collaboration between the Office of the Presidential Staff (KSP) and KeMenPAN-RB resulted in the platform’s adoption by all of the ministries at the central government level. Furthermore, the system reached impressive levels of public popularity throughout 2014–2016, and began fundamentally altering ways in which policy was implemented and performance was monitored. A Polling Center survey of SP4N-LAPOR! users conducted in July 2016 found that 70 percent of respondents were either “satisfied” or “very satisfied” with the responsiveness of the SP4N-LAPOR! system. A total of 92 percent of respondents said they would use the system again, and 90 percent would recommend the system to someone else.
Under the CEGAH project, since 2016, USAID supporting its transition from KSP to KemenPAN-RB for more than a year, developing a complete overhaul of the SP4N-LAPOR! software, conducting international reviews and assessments, support for KeMenPAN-RB to brief over 500 governments on how to adopt and utilize the SP4N-LAPOR! system, organizing a SP4N-LAPOR! competition, working with 29 national and local agencies to integrate SP4N-LAPOR! into their operations, and working with civil society to use the (publicly available) complaints data in their own monitoring and advocacy efforts. It will continue in Year 4 of the CEGAH project. Other support provided to KeMenPAN-RB is on the development of the public service information systems (SIPP), which is closely connected to the SP4N-LAPOR!.
CEGAH will hire short term Individual Consultant as Program Coordinator to manage the implementation of project activities related to SP4N-LAPOR! and SIPP, implemented both directly and through grants.
Position Summary:
The Program Coordinator position is held by an experienced manager whose acquired knowledge and skills enable him/her to independently manage required tasks related to SP4N-LAPOR! and SIPP under CEGAH, undertake diverse work assignments (e.g. database management, actively engage in program activities, major event/course planning, project administration, etc.), track the budget for these activities, and coordinate with the Grants Team, monitor grantees’ program implementation, as well as communicate intensively with related government partners.
Work requires extensive coordination with team members in CEGAH to ensure successful performance of the program as detailed in the annual work plan. The Program Coordinator will be expected to provide significant technical input into program development and providing inputs to the work of the technical senior staff (Chief of Party) on larger programs. The Program Coordinator will manage several required tasks related to SP4N-LAPOR! and SIPP.
Responsibilities:
Under the direct supervision of the Chief of Party, the Program Coordinator will be responsible for planning, implementing, and reporting on programs related to SP4N-LAPOR! and SIPP (Components 2 and 3). In particular, he/she will:
1. Support the CEGAH program closing process, including closing event preparation and liaison with government officials.
2. Conduct meetings with relevant Government of Indonesia officials and grantees/contractors to ensure smooth CEGAH closing out process.
3. Support project closing activities, final report preparation, data validation, reconciliation and trouble-shooting, and review relevant narrative reports.
4. Ensure timely implementation of closing out activities in accordance with project schedules.
5. Perform other duties and responsibilities assigned Chief of Party and Deputy Chief of Party.
Qualifications:
· At least 6 (six) years of work experience, with experience in the field of Government-related IT systems, preferably case management or complaint handling systems preferred.
· Experience managing USAID subgrants/contracts a plus.
· Demonstrated ability to interact professionally and work constructively with a range of individuals, including USAID mission, local partners and government officials.
· Good management and administrative skills.
· BA in relevant field of work or related studies required, Magister (S2) degree or higher preferred
· Have the capacity to work both independently as well as in a team setting.
Application should include a CV (including three references) and contact information by September 28, 2021 at the latest. Please send applications to info@msi-cegah.com. Only candidates who have been selected for an interview will be contacted. No phone calls, please.
MSI is an EEO/AA/ADA Veterans Employer.
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