URGENTLY NEEDED - IT CONSULTANT

The Micronutrient Initiative (MI) is an international NGO dedicated to
ensuring that the world's most vulnerable -especially women and children in
developing countries - get the vitamins and minerals they need to survive
and thrive. With headquarters in Ottawa, Canada MI maintains regional
offices in New Delhi, India and Dakar, Senegal that manage our country
offices in Asia and Africa.



The MI is currently recruiting the position:

 IT CONSULTANT - from the Firm/Company (not individual).



The firm will provide routine support in IT Management, Trouble Shooting
and Training at the premises of the MI office at Wirausaha Building
2ndFloor, Jl. HR Rasuna Said Jakarta (upto 7 staff at MI Office) and
off-site
consultants of the MI upto 15 persons, by undertaking the following:

*Procurement Services at MI Office and for off-site consultants*

* *

*Service Level Objectives – *

* *

        I.      90% of the calls will be closed within the stipulated
response and resolution time (depending on the severity of the call) –
measured on a monthly basis.



      II.      Severity Levels –

* *

*Level I –* A problem which affects large number of users/critical users in
their immediate working (Network, Local Server, Printer problems)

*Level II – *A problem which affects an individual user (Desktop, local
printer, Application client problems)

*Level III – *Installation of Desktops, Upgradation in configuration,
creation of profile, movement of equipment within site/locations, diagnose
and solve the offsite consultants’ laptops for its hardware/software’s
fault.

*
*

* *

*Development of Quality Systems for ongoing development and growth*

*Maintenance of IT infrastructure – Technical Deliverables*

* *
The Firm will be responsible for the following items under the direction of
the Ottawa office:



·         Adhere to local practices and procedures required by the local
office where such practices or procedures do not conflict with the overall
infrastructure and design outlined by the Ottawa office.

·         Workstation Hardware and Software maintenance including OS
upgrades, application updates and maintenance, windows updates, etc.

·         Server Hardware / Software maintenance (to be performed only
under the direction of the Ottawa office).

·         Configure and setup network printers, scanners, multifunction
devices and other computing peripherals.

·         Disaster recovery support and back up procedures, daily
maintenance of backups.

·         Advise local management office of any deficiencies in the
performance of the network and its related services and to assist in
correcting said deficiencies.

·         Provide monitoring of the system availability in support of
desired service levels.

·         Assist and educate the local user population as required.

·         Provide remote support to all offsite consultants via telephone
or e-mail

·         Identify, analyze, advice and resolve service requests of offsite
consultants

·         Monitor critical devices / services such as Internet
connectivity, firewall, network switches and UPS.

·         Liaise with MI Ottawa helpdesk and assist with projects /
problems or any other related IT task when required.



*Qualification*

An advanced university degree in the field of IT programming

A first level university degree in combination with qualifying experience
may be accepted in lieu of the advanced university degree

A minimum of 5 years of working experience in troubleshooting and server
application.

Experience of working closely with the international organization and
government of Indonesia is desired

Excellent knowledge of English (written and spoken).



Interested applicants

are requested to submit their CV,application AND short Company Profile to
boedoet@gmail.com <vacancy.miindonesia@gmail.com> by March 14,2013 at the
latest.  Please put the job title “IT CONSULTANT” with your name in the
email subject.