Contact Center Team Leader

PT Cyberindo Aditama (CBN)

Vision:

As the leader among Internet Service Providers in Indonesia, CBN is working hard to earn the recognition as “The Brand You can Trust”.

Mission:

With the objective of building the Internet community in Indonesia, CBN will continue to provide customers with a variety of facilities and innovative Internet solutions that they can access without having to go out of its Web site.

CBN in Brief:

    We are more than just a pioneering Internet Service Provider (ISP) in Indonesia. Above anything else, the Indonesian Internet community recognizes CBN as the leading ISP in Indonesia, enabling tens of thousands of Internet users reap the benefits of the Internet.
    Today, CBN is associated with high quality and highly reliable Internet services, highly professional and responsive technical support staff, as well as the pioneer in innovation and adoption of advanced technologies to meet all the customers’ demand in Internet services

Contact Center Team Leader
Jakarta Raya

Responsibilities:
Follow up the all customers or potential customers needs that has been escalate by Call Center Officer. Directing and managing the team of Call Center Officer  to complete their duties (quality and quantity performance) and maintaining the target of KPI Services.

Requirements:

    Male / Female
    Minimum  diploma degree from all major
    IPK >= 2,75
    Minimum 1 year experience in the same field or having minimum 2 years experience as a Call Center officer
    Service Oriented
    Willing to work shifting
    Good leadership
    Having good communication skill
    Able to speak in English
    Having knowledge in IT (Internet & Computer)


If you think that you have qualifications such as above, please send your application enclosed with curriculum vitae, recent photograph and also put code position in your letter to :

career@cbn.net.id