KINERJA Project, a local governance program funded by USAID focusing on providing service delivery in the areas education, health and economic services is currently looking for SERVICE STANDARD SPECIALIST according to the scope of work below.
Interested candidates are invited to submit their applications to apujiastuti@kinerja.or.id <mailto:apujiastuti@kinerja.or.id> not later than May 9, 2013 indicating the reference subject. All candidates are requested to specify their availability date in the application letter. Please note that only short-listed candidates will be contacted.
Duration of Project: Anticipated dates— May 2013 to February 28, 2015
Position: SERVICE STANDARD SPECIALIST
Duty Station: Jakarta
General Description of Position
The Service Standard Specialist (SS Specialist) will serve as main Indonesian resource to ensure effective implementation of the incorporation of service standards such as Minimum Service Standard (MSS), Public Service Standard (PSS), and Procedure Operation Standard (POS) into local management service systems as a model of service improvement approach of the KINERJA project in the province of Aceh, West Kalimantan, South Sulawesi, East Java and Papua Region. Under supervision of the Public Service Delivery Advisor she/he will develop and oversee approaches to increase the application of service standards in regional government service delivery, and specifically their application within KINERJA education's packages particularly School Based Management (SBM), Proportional Teacher Distribution (PTD), Education Budget and School Unit Operational Cost Analysis (BOSP) and health packages (in particular Mother and Child Healthcare). The SS Specialist will work through KINERJA Intermediary Organizations (IOs)/consultants and make a contribution to the replication of KINERJA service improvement packages and activities promoting service standards application in general.
Duties and Responsibilities
• Provide technical assistance and quality assurance to district level stakeholders and IOs/consultants implementing KINERJA activities in support of service standard application as well as KINERJA service improvement packages that ultimately also will lead to better performance against service standards (SS).
• Identify implementation challenges from regular field monitoring, analyze IOs/consultants' monthly reports and provide guidance to field teams and KINERJA IOs on improving implementation.
• Develop a step by step approach for interested KINERJA local governments to consolidate and scale up SS application efforts and KINERJA service packages and coordinate KINERJA support for LG efforts.
• Be Task Force Manager of the finalization of the KINERJA Service Improvement Replication Packages and coordinate inputs of various actors.
• Provide mentoring and TOT and technical assistances to STTAs assisting the district level stakeholders and IOs.
• Conduct training needs assessment of KINERJA IO/consultants supporting SS/service improvement efforts and provide input to the KINERJA Capacity Development Task Force to prepare training courses to build up the capacity of these stakeholders to become experienced replicators for the KINERJA service improvement Packages.
• Identify champions in each province interested to promote SS and service improvement packages.
• Develop working guidelines and operational steps on how to establish Provincial Forums and Clinics (focused on replication of SS/Service Improvement Packages) and put them into practice in all four provinces.
• Support these Champions to establish the framework for a Provincial clinic and help them to put operational procedures in practice. Among others this includes: gaining political support, identifying technical experts, promoting the allocation of budgets, establishing work plans, setting up of regular meeting and monitoring schedules.
• Identify possible good practice in SS promotion and Service Improvement management, particularly in area of health and education and support the Province to share and discuss these in a Provincial Summit of Good Practices.
• Coordinate with other related SS/Service Improvement projects/ development partners in national, provinces and districts, and find possibilities for collaboration in related and complimentary activities.
• Establish linkages to Ministries (e.g., Education & Culture, Home Affairs, Health, Empowerment of State Apparatus and Bureaucracy Reformation- KeMenpan RB) and the Indonesia Administration Body (LAN). Maintain regular discussion pertaining to KINERJA experiences with them.
• Coordinate the national LAN working group to develop case studies for its training curriculum. Support them to develop a work plan and involve them in the implementation of key KINERJA activities.
• Contribute to KINERJA quarterly and annual reporting.
• Oversee the preparation of a summary concept paper on achievements made and challenges faced in replicating KINERJA SS efforts/Service Improvement Packages.
• Conduct other tasks as provided by supervisor based on need.
This position reports to the Public Service Delivery Advisor
Qualifications required
• A Bachelor's degree with minimum of 15 years' experience or a Magister degree with 10 years' experience in a relevant field.
• A minimum of 10 years' experience working with local governments related to services standard and service improvement. Knowledge of services that are the focus of KINERJA Service Improvement Packages is essential (e.g., school based management, mother and child health).
• In-depth knowledge and understanding of the institutional/organizational and technical resources relate to SS policy and implementation, SS/Service Improvement service providers at the provincial and local levels.
• High level understanding of the complexities of LG Performance measurement and management framework and also service standard regulatory policy framework
• High degree of adaptability to varied working environments and good inter personal and team working skills, ability to work hands-on, independently, and within team in difficult work environment
• Basic knowledge of management processes and systems, such as human resources management and development (including performance evaluation) and financial management.
• Experiences in working with Local and National Governments, Universities and Civil Society Organizations.
• Ability to build effective relationships with all clients, peers, and stakeholders.
Assets
• Good ability to speak read and write in English.
For more detail info about us, please visit www.kinerja.or.id <http://www.kinerja.or.id>
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