DSSI In-Country Technical Supervisor (ICTS)
Reports To:
Location:
Duties and Tasks:
The position will play a key role in monitoring
and managing the quality and effectiveness of services provided. The role will
be field based, requiring the person to travel regularly to the Deployee
properties and to the local sub-contracted organisations.
The In-Country Technical Supervisor will have a strong background in
building or building maintenance and also a broad understanding of the basic
services that support domestic accommodation, including security services,
water and power supplies; security requirements, plumbing and other building
services; air-conditioning; basic structural repair techniques.
The In-Country Technical Supervisor will play a role in communicating
with the Deployee (i.e. potentially in their homes in respect to a service
request) and then identifying what the problems are, through looking at what
options are available for the required repair or improvement; contacting the property
owner, then supervising the finished work for completeness and correct
operation.
Where appropriate the In-Country Technical
Supervisor may well fix the problem at the time, based on identifying the fault
and making the required repair or adjustment or engage a suitably qualified
contractor for the purpose. However, it will be more likely that the Technical
Supervisor will identify the fault and then contact the property owner to
inform them that repairs are necessary and what work will be required to ensure
that the problem is solved.
Should the work be undertaken by a subcontractor, the In-Country Technical
Supervisor will ensure that the organisation that provides these services
completes the work within the required quality and time parameters.
The In-Country Technical Supervisor will monitor the work of
sub-contractors as well as the conditions under which the sub-contractor staff
assigned to DSSI activities work. This monitoring aspect of the position will
especially focus on the use of reputable subcontractors who adhere to local
labour conditions. Reputable subcontractors should also make sure staff have
been provided with the correct tools and safety equipment for the work and that
the number of call backs to complete a single job is minimised.
Operational
The In-Country Technical Supervisor will:
Management
§
Manage technical
aspects of the DSSI program under
direction from the DSSI In-Country Operations Manager.
§
Manage the sub contractors and contracted staff to provide an efficient and timely service
to HKL customers.
§
Provide advice
for DSSI stakeholders and HKL senior management on DSSI program issues.
Procurement
§
Procure goods
and services in the most cost-effective and efficient manner, keeping documentation
to full AusAID audit trail standards.
Administration
§
Maintain
overview of the type and volume of DSSI work and support the Operations Manager
to prioritise the tasks;
§ Visit each leased residential accommodation
covered by the Deployee contract and carry out inspections for condition and
services every 6 months;
§ Regularly monitor conditions that may require
preventative maintenance and organise these services;
§ When appropriate, carry out the repair or
adjustment, if this represents value for money;
§ Communicate with the Deployees as part of
maintaining good relations and identifying priorities or constraints;
§ Liaise with property owners where repairs
required and (in cases where the owner will not agree to the repairs) through
the Operations Manager contact AusAID for instructions;
§ Take responsibility for monitoring conditions
under which local contractor staff are placed,
especially in relation to making sure that resources identified in a
subcontract are applied at the service level;
§ Monitor the work, quality and staffing levels of
the subcontractors in relation to those agreed in the contracts;
§ Oversee security arrangements including provision
of security briefings to Deployees, provision of communications, inspections of
residential accommodation, and advice on and where necessary, arrangements for
security of where residential accommodation can be obtain;
§ Where appropriate, provide advice and guidance to
local staff as part of mentoring good practice;
§ Ensure work methods, materials and processes do
not adversely impact on Indonesia’s environment; and
§
Monitor the
data being used as the basis for reporting to ensure that it accurately
reflects the context.
Security
§ Ensure business continuity systems and procedures are in place to minimise any risk.
§ Ensure contract and business information is only released to those concerned.
§ University degree or Diploma or demonstrated
management experience or high level work experience in the field;
§ Technical qualifications appropriate to the role;
and
§ Leadership of a program or
activity that comprises diverse forms of technical support and personnel from varied professional, cultural
and language backgrounds;
§ A sound (and/or the capacity to acquire)
understanding of Indonesia or Pacific development context.
§ Experience in the efficient management
operational systems;
§ Have a high level of verbal and written English
communication skills;
§ Have a total awareness of and commitment to Safety,
Health and Environmental requirements in the workplace;
§ Have the ability to quickly and comprehensively
analyse problems or opportunities, make timely and decisive recommendations and issue
clear directions;
§ Must be an effective team member and set a high
professional standard to colleagues by complying strictly with company policies
and procedures.
§
A strong
commitment to the Company’s mission and values;
§ High level time management skills and the proven
ability to work effectively and with appropriate skills within a multi-problem
environment;
§ Experience working in a technical and operational
environment similar to Indonesia;
§ Proven capacity to assess the condition of
domestic buildings, domestic equipment and services, motor vehicles, security
requirements and other related assets and the capacity to advise on the most
appropriate and cost effective response;
§ Proven high level interpersonal and
cross-cultural skills, including working with people from varying backgrounds
and expectations;
How to apply:
Please send your application letter and CV to hrhklogistics@yahoo.com no later than 18 August 2014 by Close of Business (COB).
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