Internal and External Vacancy Announcement No. 14/INS/JAK/EPR/039 - IT Assistant, Jakarta

World Food Programme, Indonesia invites applications from the eligible candidates for the following position:

Position                                   : Information Technology Assistant                   

Contract Type                         : Special Service Agreement (SSA)

Duration of Contract              : 3 Months

Duty Station                           : Jakarta - Indonesia

Accountabilities:  Under the supervision of the ICT Officer of WFP Indonesia, the incumbent of the position will be responsible for the following duties:

• Manage and maintain the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating System Support database, documents, shared resources and other data files are working properly in Country Office and Sub Offices
• Provide hardware and software trouble shooting support to all offices and staff
• Receive, test and install Servers, Desktops, Laptops and other IT Equipment
• Maintain all operating system, e-mail system, Microsoft Office Applications and anti-virus, ensure compliance with registration and updates
• Maintain systems and equipment by carrying out routine tasks and minor required repairs, such as backing up data, monitoring network and systems, servers and peripherals, running system diagnostics, and system optimization, removing viruses, spam, etc;
• Manage WFP Corporate Asset Management Database (AMD) to make sure that all items are properly labelled and recorded in Country Office and in Sub Offices.
• Liaise with Sub Offices AMD focal point to conduct physical check on regular basis
• Maintain the level of ICT hardware stocks for daily operations as well as for potential emergency operations
• Manage the installation, operations and maintenance of PABX telephone system in all offices;
• Maintain and update the telephone extension list on regular basis and telephone billing system;
• Liaise with vendors/suppliers for ICT hardware;
• Prepare payment request for any ICT services, monthly billings, frequency licensing, etc.
• Assist to ensure compliance with corporate IT policies, standards, guidelines and procedures;
• Collaborate with others units, as required
• Perform any other duty as required

Qualifications and Experiences:

Education: Secondary school education including or supplemented by courses related to the area of work.

Experience: At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, databases, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.

Language: Fluency in both oral and written communication in Bahasa Indonesia and English.

Desirable Skills: Experience working in an international organization or multicultural environment. Postsecondary school studies in an institute specialized in information technology or telecommunications or information management or ITIL training. Good knowledge in web programming and GIS is an advantage.

Only candidates meeting the above requirements are requested to apply. Female candidates are especially encouraged to apply.
Applications should be addressed by E-mail to: Jakarta.Vacancy@wfp.org

All applications should include an updated CV, a photograph and three references and should be received no later than 23 November 2014.


“Only short-listed candidates will be contacted”

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