Finance and Customers Billing System Specialist, based in Jakarta (Job Code: FCBSS-JKT)

The Indonesia Urban Water Sanitation and Hygiene (IUWASH) project is a sixty-month program funded by the United States Agency for International Development (USAID) and implemented under the leadership of DAI. IUWASH works with government, the private sector, NGOs, community groups and other stakeholders to improve access to safe water supply and sanitation in Indonesia’s urban areas. The overall goal of IUWASH is to assist the Government of Indonesia (GOI) in making significant progress in achieving its safe water and sanitation Millennium Development Goal (MDG) targets by expanding access to these services. The expected results to be achieved are: 2 million people in urban areas gain access to improved water supply; 250,000 people in urban areas gain access to improved sanitation facilities; and the per unit water cost paid by the poor in targeted areas decreases by at least 20%. To achieve the above, assistance provided by the project is divided under three main technical components, including: 

1.     Mobilizing demand for water supply and sanitation service delivery; 

2.     Improving and expanding capacity for water and sanitation service delivery; and

3.     Strengthening policy and the financial enabling environment for improved water supply and sanitation service delivery.

To achieve these objectives IUWASH need high caliber incumbent to fill the positions of

Finance and Customers Billing System Specialist, based in Jakarta

(Job Code: FCBSS-JKT)

Objective

The Finance and Customer Billing Specialist will be responsible to support the financial and billing system in Regular Desludging Unit (RDU) PD PAL DKI Jaya, to ensure the financial and billing system required on operation of regular desludging activities conducted in good performance as planning and meet with timeline requested.  The Finance and Customer Billing System Specialist will strengthen the PD PAL DKI Jaya human resources capacity and institutional performance on budgetting, billing system and reporting in unit of regular desludging in PD PAL DKI Jaya. \

Tasks

Financial Management

·          Support RD Unit Manager to ensure that financial policies and procedures are standardized and uniformly implemented in PD PAL DKI Jakarta or specific procedures in Unit of Regular Desludging, providing any required training or guidance that may be necessary.

·         Support RD Unit Manager and Finance director with calculation of fee structure and payment system for PD PAL business partners (private sector operators of septage management trucks)

·         Collaborate closely with component technical leads and administration department for tracking accruals, commitments, upcoming expenses and budgetary inputs and changes.

·         Track field costs to ensure that the field office costs do not run over budget.

·         Review the draft client invoice sent by PD PAL business partners related on regular desludging operations for any errors or omissions. If corrections are necessary, provide a description of the correction needed along with any back-up documentation as necessary to the Unit Manager, who will process the corrections per PD PAL financial procedures.

·         Support RD Unit Manager to prepare the financial reports requires to Finance Director of PD PAL DKI Jaya. This includes but is not limited to pipeline report, quarterly financial report and annual report.

Billing System

·      Support RD Unit Manager and Finance director with calculation of appropriate tariff for households, government offices and local business

·      Set-up and monitor the billing system on regular desludging  is conducted in proper procedures and acceptable with PD PAL administration standards as mentioned in the SOP of handling billing consumers (analyzes the billing procedures, obtains billing approval from superiors, prepares computerized invoices for customers, etc.)

·      Implements the effective billing system as required such as reviews all records associated with bills to ensure accuracy,reviews and monitors the correctness of billing calculations/invoices before sending to customers, safeguards all billing deadlines, keeps detailed records of all billing transactions, expenses, income and fund transfers, reconciles billing records and reports income projections to administration, recommends changes in billing processes, etc.

·      Assists and supports all billers, if necessary to trains new employees in the billing department, participates in internal audits when necessary, analyzes and reviews insurance claims and all third party claims, etc.

·      Prepares reports for management upon request or on a regular basis also prepares charts and graphs to show revenue variances for analysis by billing manager or executive staff.

·      Fosters  transparency in billing procedures to help the customer services unit in PD PAL on dealing with the customers on billing questions, complain or even the delinquent account.  

·      Support the regular desludging unit when it required on part of selection of new or upgraded computer billing systems if necessary to help on the converting to a new system and educating billing staff on how to use it properly.

QUALIFICATION

·         Bachelor’s degree in Accounting, Finance or other math-related field.

·         Certified Professional Billing Analyst designation is an advantage.

·         Experience as a billing clerk or billing supervisor is an advantage.

·         Excellent customer service skills.

·         Must have exceptional math skills.

·         Must have clear understanding of billing programs.

·         Knowledgeable about accepted accounting practices.

·         Must have excellent computer skills.

·         Knowledgeable about Microsoft Access and Excel programs.

·         Possesses the ability to work independently with little supervision.

·         Has the ability to manage stressful situations, particularly when closing out a month or a fiscal year.

APPLICATION SEND

Interested applicants are invited to send a complete application with 3 references to IUWASH_recruitment@dai.com by latest 2 (two) weeks of the advertisement. Please write the job CODE in the subject line of the email. We regret that we are unable to acknowledge receipt of all applications and only shortlisted candidates will be notified.