Friday, June 17, 2016

Please help me to share the vacancy as Policy Advisor

Policy Advisor
Isagenix –Indonesia
Filed Relations Manager (Compliance Department)

Policy Advisors support the Field Relations Manager and frequently interact with the Company’s independent sales force via telephone, email and in person, to help them understand and comply with the Company’s policies. These policies are designed to help (1) protect the Company, (2) protect each independent business builder, and (3) provide a level playing field for everyone.
Primary Duties & Responsibilities (Note: other duties may be assigned)
  • Understand and communicate the Company’s policies concerning business ethics and practices
  • Draft guidance documents, letters, and blog posts, training the sales force on the policies
  • Assist in collecting information regarding complaints concerning potential violations of the policies and prepare recommendations based upon an investigation of the complaint
  • Communicate daily with Company’s sales force, by phone or email, including responding to inquiries and claims regarding compliance with the Company’s policies
  • Maintain records of customer interactions and applicable research/investigations
  • Ensure that the Company’s products are not sold through unauthorized channels, i.e. TOKOPEDIA
  • Ensure that the Company’s sales force does not engage in unfair or unethical practices
  • Resolve customer and sales force complaints
  • Other responsibilities as assigned
Additional Responsibilities:
  • Perform other duties and assignments as directed by the Field Relations Manager
Primary Interactions
  • Field Relations Manager. Also, will interact with local management, as well as the Company’s General Counsel, Associate General Counsel, Sr. Staff Attorney and other members of the Legal Department, other Field Relations Managers and Policy Advisors, and the Sales Force
Competencies (Behavioral and Technical Skill Requirements)
  • Must possess strong customer service/customer care skills
  • Proficient with written communication, spelling and punctuation, office practices and procedures
  • Proficient with Microsoft Office – specifically Outlook, Word, and Excel
  • Ability to quickly learn the organization’s structure, business processes and systems
  • Attention to detail and accuracy
  • Strong organizational and time management skills; ability to prioritize
  • Willingness and ability to work under pressure and meet deadlines in a fast-moving business
  • Flexible – ability to deal with changing priorities
  • Proactive and results-oriented
Education and/or Experience
  • Fluency in local language(s) and English
  • Experience in customer service or related field
  • Diploma or equivalent; college degree preferred
  • Network marketing experience not required but preferred

Please send your Cover Letter and Cv to:

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