Sunday, October 2, 2016

RFA - Refinement of the Mystery Shopper Tool for Improving Quality of Public Service Delivery

REQUEST FOR APPLICATIONS (RFA) No. 610700.001.16.905

RFA title: “Refinement of the Mystery Shopper Tool for Improving Quality of Public Service Delivery”
RFA issued on: 28 September 2016
Deadline for questions: 14 October 2016 at 04.00 PM Jakarta time.
Applicant Conference: 12 October 2016 at 10.00 AM Jakarta time, MSI-CEGAH office. Meeting organized to discuss existing questions or concern regarding the application process.
Deadline for submission of applications: 26 October 2016 at 04.00 PM Jakarta time via e-mail to with cc to: (emailed documents should be in MSWord and Excel).
Objective: This RFA aims to support the Ministry of Administrative and Bureaucratic Reform (Kementerian Pendayagunaan Apparatur Negara dan Reformasi Birokrasi/KemenPAN-RB), and the Ombudsman of Republic of Indonesia (ORI) to refine the existing manual of Mystery Shopper as a tool to improve quality of public service delivery. In this regard, USAID CEGAH is inviting competent organizations to submit applications for “Refining the Mystery Shopper Tool for Improving the Quality of Public Service Delivery” program.
Geographic focus: The RFA solicits applications for interventions that will be implemented either nationally or in one or more districts or provinces in Indonesia. CEGAH will strive to ensure equitable distribution across the regions.
Organizations eligible to apply: Responsible, non-partisan legally-registered Indonesian civil society organizations (CSOs), independent trade unions, professional associations, non-profit, and non-governmental organizations (NGOs) including think tanks, research institutes, community-based organizations (CBOs) and Cooperatives with experience in advocacy and civic engagement/organizing are encouraged to apply. Individuals and government entities are not eligible to apply under this RFA.
Expected Grant type: Fixed Amount Awards
Grant Award, Anticipated Grant Size and Duration: Up to IDR 790,020,000 for one grant award. Organizations must be able to show a recent history of implementing a minimum of one grant equal to a value of at least 85% of the amount they request under this RFA. Grants will be for up to Nine months in duration.
You can download the complete documents here.

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