Position : Member Services
Officer
Proposed
Period : December
2017-December 2018
Duration : 1 year
Supervisor : Member Services
Manager
Background
United Cities and Local Governments Asia Pacific (UCLG ASPAC) is the biggest regional section of the United Cities and Local Governments (UCLG), with its Secretariat based in Jakarta, Indonesia. UCLG is a worldwide association of local governments, and is the officially recognized voice of local governments by the United Nations. UCLG ASPAC has linkages to more than 7,000 local governments. It represents well over 3.76 billion people - more than half of the world population - and incorporates fast economically developing countries such as China, India, and Indonesia.
United Cities and Local Governments Asia Pacific (UCLG ASPAC) is the biggest regional section of the United Cities and Local Governments (UCLG), with its Secretariat based in Jakarta, Indonesia. UCLG is a worldwide association of local governments, and is the officially recognized voice of local governments by the United Nations. UCLG ASPAC has linkages to more than 7,000 local governments. It represents well over 3.76 billion people - more than half of the world population - and incorporates fast economically developing countries such as China, India, and Indonesia.
UCLG
ASPAC is the key knowledge management hub on local government issues in the
Asia-Pacific region. It promotes democratic local government, supports cooperation between cities, local governments and their associations, and
facilitates programmes, networks and partnerships to develop the capacity of local governments and
associations. UCLG ASPAC
also represents local governments
politically within the international community, and with the United Nations and its agencies. It
also promotes inclusive societies which safeguard equality, social, and
economic justice, and sustainable community development. UCLG ASPAC is engaged
in all relevant thematic fields for nurturing sustainable development, such as poverty alleviation, climate change, disaster resiliency, culture,
strategic planning, decentralization, local finance, gender
equality, women leadership and empowerment, as well as good governance.
UCLG ASPAC is looking for a Member Services Officer (MSO) for a period of one
(1) year, with a possible extension, to
support the Member Services Division which
is responsible in assisting
the Secretary General for providing good services to members, analyzing
members’ needs and interests, preparing
the statutory meetings such as the Executive Bureau, Council and General
Assembly meetings and conducting promotional activities to attract new
members. The
division also prepares business papers for meetings, reprots to the Governing
Bodies of UCLG ASPAC and support members on
membership policy and membership fee issues.
Objectives and goals:
- To provide services to members and assist the Manager in developing strategies, and implementing the main role and task of Member Services Division, including the analysis of members’ needs and interests.
- To support the development of profile of member services and plan to attract the potential members and maintain the existing members.
- To support the promotion of UCLG ASPAC activities to members, potential members, and partners and assist in expanding the network of UCLG ASPAC related with the local governments.
Scope of Work/Key Duties:
The key duties
and activities of this role are:
1. Updating
and maintaining the contacts of members, database and members profile.
2. Providing
ideas and concepts on strategies for maintaining members and recruitment of new
members.
3. Collecting information and developing
membership category/sub category and directories of each type of memberships.
4. Contacting and reminding members for payment of membership fees.
5. Performing
administrative duties related with Member Services Division’s needs.
6. Supporting
the conduct of annual membership needs
survey, the evaluation of past services provision, and strategizing and
planning of new services.
7. Taking
Minutes/Notes of meetings initiated by Member Services Division.
8. Providing
article/information requested by other divisions related with members needs and/or profile.
9. Assisting in recruiting new member and in
processing the membership applications.
10. Assisting in the preparation of biannual
Executive Bureau, annual Council and biennial Regional General Assembly
Meetings with the host local governments/ associations.
11. Assisting
in the preparation and ensuring the completion of Regional Executive Bureau/Council/General
Assembly Meeting papers.
12. Assisting
in liaising with UCLG World for biannual World Executive Bureau, annual Council
and biennial General Assembly participated by UCLG ASPAC President, Secretary
General and other representatives.
13. Assisting
the manager for the event preparation (invitation, mobilizing, correspondences,
photocopy mail, fax, stationary).
14. Performing
other duties as required from time-to-time by the Secretary General and Member Services Manager.
Special Requirements of the Assignment:
- Minimum Bachelor Degree in relevant discipline (relevant experience may substitute the relevant degree).
2. Minimum 3 (three)
year experience in a similar position in an NGO and/or an International
Organization.
- Demonstrated experience working with local governments, multi-donor agencies, and/or development partners.
- Excellent communication and writing skills (English)
- Highly developed communication skills, including ability to draft/edit texts and to articulate ideas in clear, concise style to a variety of audiences, as well as facilitation skills.
- Presented professional behavior in carrying out the duties and positive attitude for services.
- Experience in working in an international environment, respecting different cultures and nationalities.
- Positive work ethic with a willingness to learn and grow.
- Considerable domestic and international travels may be required.
Deliverables
- Updated database and profiles for members.
- Implemented planned activities and reporting within the Member Services Division.
Supporting
Team
The post will
be supervised by the Member Services Manager.
Dateline
Please submit your Application letter and CV to finance@uclg-aspac.org cc to : accountant@uclg-aspac.org before December
1st 2017
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