Position
Description:
Position: Senior Account Manager
Location: Jakarta, Indonesia
Role type: Full
time
Position Summary:
The primary role of the Senior Account
Manager is to account manage a portfolio of clients; including business to business,
third party and global clients. The position requires proactive account
management, the ability to build strong business relationships and to
professionally represent Workplace Options. The job holder is expected to
retain existing business and generate additional revenue through up-sales and
expansions of Workplace Options’ products and services. Based in Jakarta the
role will involve regular travel within India and occasional travel to the US
and other WPO locations.
Position Responsibilities:
·
Providing account management
for clients in Indonesia.
·
Providing sales support and
upsells.
·
Close liaison with operations
colleagues located in the WPO Indonesia office
·
Working effectively with WPO
account managers in the US, Europe and Asia as part of our Global Account
management team generally and in the management of specific global accounts..
Working across global time zones when required.
·
Development and implementation
of account management plans, including portfolio analysis, client contact, activity
cycles, client retention and expansion activity.
·
Developing strong pro-active
client relationships, understanding customer business requirements and
exceeding customer expectations.
·
Generating growth within the
assigned client portfolio by value-added solution sales of additional products
and services to achieve set annual targets.
·
Undertaking planning and launch
activity for new clients and supporting existing clients with on-going
initiatives and contact activity. Providing clients with utilisation reporting,
trend analysis and consultation to maximise the value of our services for the
client.
·
Taking a lead role in
responding to requests from clients for contract renewals and tenders relating
to the assigned client portfolio.
·
Developing strong relationships
within Workplace Options colleagues in all our territories. Active
participation in supporting Workplace Options’ business objectives, projects
and initiatives.
Core Competencies:
·
Strong understanding of core
requirements for an account management role and the ability to implement these.
·
Excellent communication,
interpersonal and professional presentation skills, (both written &
verbal). Frequent online and in-person presentations are required as part of
the role.
·
Excellent time management
skills and ability to prioritize and organize tasks to meet multiple deadlines.
Basic project management skills and the ability to deal with change. Strong
attention to detail.
·
Flexibility; creative
problem-solving with ability to think “outside the box” to assist the client.
·
Proficient with computers, web
technology applications and competent in working with Microsoft Office Suite
products.
Experience and Qualifications:
Previous demonstrated experience is
preferred in account management roles encompassing business to business account
management. Preferably you will also have experience, as an account manager,
representing either business services, professional or consultancy based services.
Demonstrated experience selling products and services to an existing client
base is also required.
Ideally educated to Bachelor’s Degree
level
Please send your CV (no more than 2 pages) with cover letter in
English to careers@workplaceoptions.co m
with
subject “Senior Account Manager Indonesia”.
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