POSITION DESCRIPTION
Title: WaterConnect Adoption Program Manager
Category / Status: Full-Time / Not Applicable
Career Level: Global / Not Applicable
Reports to: Senior Program Manager
Location: Indonesia
Effective: July 2018
About Water.org
Water.org is a U.S.-based non-governmental organization working to increase access to water
supply and sanitation (WSS). Water.org has been in operation since 1990, implementing
sustainable and scalable WSS programs in conjunction with local partners including Financial
Institutions (FIs), NGOs, and WSS service providers. Water.org has pioneered its WaterCredit
initiative over the last several years, which works by building the capacity of carefully selected
local FIs to offer affordable financing for WSS facilities.
Water.org is now working with urban utilities i.e. Perusahaan Daerah Air Minums (PDAMs) and
PD PAL to accelerate impact and increase access to safe piped WSS in urban and peri-urban
areas in Indonesia. People at the Bottom of the economic Pyramid (BOP) will have an
opportunity to connect to PDAMs’ WSS services through different WSS financing avenues than
ever before.
About Utilities in Indonesia
PDAMs are public utilities responsible for providing piped water to residential, commercial, and
industrial areas in Indonesia. The PDAM support agency, BPPSPAM, operates within the
Ministry of Public Works and Housing (MPW) to provide technical assistance to the PDAMs to
improve their profitability. According to 2016 BPPSPAM data, there are a total of 371 PDAMs
operating in Indonesia, of which 53% are classified as healthy, 29% as less healthy, and 18% as
sick. PDAMs vary widely in terms of operational and financial capacity and service coverage.
There have been numerous efforts by the central government to strengthen the sector, including
a debt rescheduling in 2008 and a loan guarantee and interest subsidy scheme in 2009. These
efforts have had varying degrees of success but overall the sector has strengthened somewhat
according to the BPPSPAM healthy, less healthy, and sick monitoring scheme. There have also
been several large programs delivered by international agencies in collaboration with the
government of Indonesia including USAID’s IUWASH & IUWASH PLUS and AusAID’s INDII &
KIAT programs.
Over the past 3 years, Water.org Indonesia has been working on the Utility Financing Program
called “WaterConnect” assisting PDAMs on market research, capacity building, and setting-up
utility WSS financing infrastructure to help them reach BOP. Currently, Water.org is partnering
with 3 PDAMs in Central Java and a wastewater utility and the WaterConnect program has been
successfully implemented with outstanding results. Water.org is aiming to scale-up the program
through an adoption approach, reaching impacts across Indonesia.
Summary
Water.org seeks a highly, motivated, and experienced WaterConnect Adoption Program
Manager to lead and manage the WaterConnect Adoption Program.
The Program Manager will report to the Senior Program Manager and work closely with Portfolio
Managers at the Water.org head office in the US. This position will be based in Jakarta with
regular travel throughout Indonesia.
Key Responsibilities
WaterConnect Adoption Program Management and Stakeholder Engagement (80%)
Oversee WaterConnect adoption partnerships and achievement of program objectives to
reach BOP. Work closely with Water.org’s stakeholder engagement team to unlock
bottlenecks and constraints of utilities receiving commercial finance to improve and expand
water infrastructure. Key tasks include, but are not limited to:
• Develop and manage WaterConnect adoption programs, work plans and partnership
agreements between institutional organizations/their utility partners and Water.org.
• Develop WaterConnect adoption Training of the Trainer (ToT) materials and curriculum
and train water utilities operational managers and/or through their associations. Monitor
and enhance the ToT training materials and workshop deliveries to meet excellent
outcomes of water utilities fully understand and can successfully implement
WaterConnect independently.
• Provide additional technical assistance to utilities as needed to operationalize
WaterConnect approaches with PDAMs. Assist utilities in designing and conducting
appropriate internal change management.
• Contract consultants (hired as necessary) to provide services to utilities under the
program. Troubleshooting and providing utility and institutional partners with
recommendations to overcome any arisen challenges in implementing WaterConnect
adoption program. Identify and propose possible action plans to remove bottlenecks and
constraints at direct and adoption levels of partnerships.
• Maintain regular communications with partners; provide program management and
technical assistance. Ensure partners are allocating adequate resources and personnel
for successful project completion and integration within their organizations ensuring
sustainability of utility WSS financing.
• Maintain good working relationships with the top managers, Mayors or other
administrators of these water utilities.
• Work closely and collaboratively with other Water.org Program Managers responsible for
WaterCredit programs. Present to FIs information about opportunities for investment in
utilities for potential collaborations. Develop collaborative agreements with FIs if needed.
Link water utilities with FIs under the WaterCredit Program of Water..org so that the
customers can get financing from such FIs to pay the required water connection fee.
• Maintain regular contact with Water.org USA Portfolio Managers to submit partner
progress and reports any address issues impacting achievement of program
deliverables.
• Identify constraints and propose mitigates to escalate the flow of public and private
capitals to utilities. Areas include policy/regulations and decision-makers influence to
change and shift the PDAM sector mind-set.
• Build a well-reputation for Water..org of being recognized as a main player to endorse
WSS financing offered directly by utilities to increase service coverage and connect
BOP.
• Collaborate and build strong relationships with utility key stakeholders (at both national
and local governments) such as BPPSPAM, MPW, Ministry of Finance, Dinas PU of
local government, PERPAMSI, NGOs, donors, FIs/banks, etc. Execute strong
collaborations with IUWASH PLUS, KIAT, and the Work Bank Group responsible
personnel for PDAM programs so that Water.org WaterConnect Program could have
impact at large through key stakeholders’ partnerships.
• Develop Monitoring and Evaluation (M&E) work plan and program documents.
• Document program lessons learned and case studies. Produce WaterConnect
collaterals.
• Conduct regular monitoring visits and develop midterm & long-term and produce reports,
in collaboration with Water.org US team members.
Scaling-up WaterConnect Program (20%)
Further conduct assessment and identify strong institutional partnerships with the potential to
expand utility WSS services/access for their customers via adoption approach. Key tasks
include, but are not limited to:
• Identify key stakeholders that have strong influence & decision-makers and current
institutional organizations’ PDAM programs to allow Water.org to scale the
WaterConnect program through its current partners and via adoption approach.
• Propose new types of adoption partnerships to significantly increase Water.org impact
in terms of people reached and capital mobilized towards WSS financing with utilities
(individual household financing and infrastructure investment). Support the Senior
Program Manager in designing new adoption strategies and partnerships.
Management Responsibility
• Individual contributor with no subordinates.
This description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required. Some duties, responsibilities and activities may change or
be assigned at any time with or without notice.
Skills and Competencies
• Customer Focus – Building strong customer relationships and delivering customercentric
solutions.
• Nimble Learning – Actively learning through experimentation when talking new
problems, using both successes and failures as learning fodder.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Collaborates – Building partnerships and working collaboratively with others to meet
shared objectives.
• Self-development – Actively seeking new ways to grow and be challenged using other
formal and informal development channels.
• Optimize Work Processes – Knowing the most effective and efficient processes to get
things done, with a focus on continuous improvement..
• Manages Ambiguity - Manages ambiguity by operating effectively, even when things
are not certain or the way forward is not clear.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and
authenticity.
• Financial Stewardship - Demonstrates fiscally responsible decision making as
applicable to one’s role.
Qualifications
• Bachelor’s Degree in related field.. Master Degree is preferred.
• At least ten years of relevant experience with utilities.
• Experience utilities financial operations especially connecting new connections to BOP
via utility-led WSS financing. Experience in assisting PDAMs in securing commercial
finance is a plus.
• Prior experience in providing capacity building trainings to utilities, specifically utility
financial management. Understanding of how PDAMs and FIs should work together to
increase flow of household financing is a must.
• Deep understanding of the landscape of PDAMs, especially the challenges and
constraints on expanded PDAM WSS services and alternative financing sources for
utilities to mobilize to improve water infrastructures.
• Experience in working with Ministry of Public Works and Housing and strong
understanding about government infrastructure approval and expense processes. Ability
to identify other key water players for opportunities to collaborate.
• Exceptional project management experience and entrepreneurial & opened mindset.
• Proven track record proactively identifying challenges and developing innovative
solutions.
• Demonstrated ability to deliver results working in a small team and playing a variety of
roles.
• Advanced Excel skills.
• Fluency in Bahasa Indonesia and English required.
Travel Requirement: Up to 50% of local, in-country travel throughout Indonesia.
Salary/Benefits
This is a two-year contract position with strong potential for extension and competitive
compensation commensurate with experience.
Application Information
Interested candidates may send a copy of their CV and a cover letter with subject "WaterConnect Adoption Program Manager" before July 31, 2018, to:
Applications will be reviewed as they are received. Please do not attempt to contact Water.org
about the status of your application.
Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the
basis
of race, color, religion, gender, gender expression, gender identity,
age, national origin, ancestry, disability, marital status,
sexual
orientation, pregnancy status, military and veteran status, genetic
information, and any other status protected by law. We
provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the
application process and/or perform the essential functions of the job.
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