Vacancy: Donor Retention Coordinator - Jakarta CO

Save the Children in Indonesia is changing for the better. We've begun to build a national organization that aims to be a strong, local, and self-sustaining voice for children in Indonesia. To this end, SC Indonesia has been designated as a “Prospect Member”. As ‘Prospect Member’ Indonesia has been identified as part of the next way of new member development, which focuses on strengthening and localizing our voice for children in strategic middle income countries. Indonesia has been authorized by member ballot to start fundraising locally as a first step towards building a financially sustainable local organization. Future work will also involve developing a strong local governance structure and building key partnerships with local government, the private sector, local civil society among others. Success of the pilot phase will set the Indonesia on a pathway to full membership.

DONOR RETENTION COORDINATOR

Code : DRC-CO

1 position based in Jakarta

ROLE PURPOSE:

Reporting to the Donor Retention Manager and working across the organisation, the Donor Retention Coordinator will design and deliver a communications strategy which increases the profile YSTC and maximizing loyalty donors program. The key objective of this role

• Being part of the donor recruitment process – from fundraising comms, to donors’ first contact with Save the Children (welcome comms/website) through to long-term giving (regular comms updates/website)
• Take the lead retention email marketing strategies. Running email marketing campaigns end-to-end, managing email databases and creating newsletters.
• Producing engaging and inspiring donors’ strategy program with a regular schedule of personalised donor communications (email, SMS, print, website, social media) and engagement donors program
• Interacting with various departments and program staff within Save the Children to gather information, write stories and create materials to provide clear, meaningful information for our donors
• Build sustainable relationships and trust with donor accounts through open and interactive communication
  

QUALIFICATIONS AND EXPERIENCE

• Bachelor Degree in Marketing / Communications or related field
• Have experience as an Email marketing or Digital marketing specialist
• Successful development and implementation of fundraising / marketing plans
• In-depth knowledge of fundraising / marketing principles, techniques, methods and best practice
• Experienced in relationship building and supporter / customer care
• Capable of sourcing, briefing and managing agencies / suppliers.
• Successful track record in exceeding financial targets
• Able to manage multiple tasks and priorities effectively with minimal supervision
• Strong commitment to Save the Children’s mission, vision and values – previous experience with child rights programming will be an advantage
  

Other Requirements

• Proven work experience as an Email marketing or Digital marketing specialist
• Demonstrated ability to manage end-to-end email campaigns, from audience segmentation to email creative development, including deployment and measurement.
• Own the strategic plan to drive increased engagement from the trigger and transactional email program, focusing on audience segmentation, inbox placement and deliverability, content optimization, and delivery tactics
• Knowledge of SEO/SEM and Google Analytics
• Excellent written communication and copywriting skills (English/Bahasa Indonesia)
• Experience developing marketing assets with a Creative team
• Advanced skill level of enterprise level email marketing platforms
• Donor orientation and ability to adapt/respond to different types of characters
• Excellent communication skills (written and oral) in English and Bahasa Indonesia
• Strategic, innovative and creative thinking
• Digitally savvy with websites and social media (basic interest/knowledge of website CMS systems would be a benefit)
• IT literate (including MS Office programs - Excel, Word, PowerPoint)
• An understanding of NGOs in Indonesia, the child rights movement and related issues
• Goal- and results-oriented with the ability to solve problems and take initiative
• Ability to drive projects through to completion and prioritise tasks
• Displays cultural, gender, religion, race, nationality, age sensitivity and fully complies with Save the Children’s Child Safeguarding and Protection Policies and Guidelines

Subject to police reference check (a Child Safeguarding and Protection requirement)

Information for internal candidates only:

• Current Save the Children employees must serve for a minimum of one year in their current job before applying for a new position.
• Current Save the Children employees should inform their line managers before submitting an application..

Please fill the “subject” column of the e-mails in this format: <DRC-CO><your name>

Please complete YSTC Application Form which can be downloaded here before the deadline.

Updated CV, Cover Letter & YSTC Application Form should be sent to recruitment.indonesia@savethechildren.org
Closing date for application is up to 21 November 2018

Please visit us for more info https://www.stc.or.id/karir

 

Save the Children encourages qualified candidates to apply regardless of religion, race, gender, sexual orientation or disability

All recruitment practices and procedures reflect Save the Children’s commitment to protecting children from abuse

Human Resources | Yayasan Sayangi Tunas Cilik - partner of Save the Children | Jalan Bangka IX No. 40 A,B. RT 1/RW 10, Pela Mampang, Mampang Perapatan. Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12720 | +62 (21) – 782 4415 | recruitment.indonesia@savethechildren.org | www.stc.or.id

Yayasan Sayangi Tunas Cilik – partner of Save the Children believes every last child deserves a future. In Indonesia and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in time of crisis – transforming their lives and the future we share.