IT Services

REQUEST FOR QUOTATIONS

RFQ Title: IT Services     

Quotes Due By: 17 March 2023  

 

Project Overview:

Resonance is a global consulting firm that delivers market-based solutions to address the world’s toughest challenges. 

 

We work with changemakers in the private sector and the international development community to solve wicked problems and promote market opportunity. We specialize in developing partnerships, innovation, sustainable business models, and impact finance that drive impactful results. 

 

Across our work, we integrate diverse voices and perspectives, and promote collaboration across sectors and up and down the chain—from the field to the boardroom. Throughout, we translate client ambition into action and impact on the ground. 

 

Project Description

Resonance is seeking candidates to serve as IT Specialist for the USAID/Indonesia Ber-IKAN Activity, a five-year project operating until July 2027. The Collaborative Fisheries Management or “Ber-IKAN” Activity seeks to advance Indonesia's self-reliance to protect marine biodiversity by improving sustainable and equitable management of fisheries. It contributes to the 2020-2024 USAID Indonesia Country Development Cooperation Strategy, and focuses on the following four main objectives: 

1.           Improved adoption of and compliance with evidence-based fisheries policies for priority fisheries. 

2.           Strengthened small-scale fisheries governance. 

3.           Increased government and market-based incentives for sustainable seafood products.  

4.           Improved protection of ETP marine species affected by fishing practices. 

 

The Information Technology (IT) Specialist is responsible for the IT needs of the project, including system installations, maintenance, support, and technical consultations to clients. S/He is responsible for ensuring that standards set by the RESONANCE home office are followed and project solutions are the most efficient and cost-effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks).  Responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. S/He will ensure that proper backup, anti-virus, and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and email. Other duties as assigned from time to time by the Director of Finance and Operations.                

 

Specification of Goods OR Scope of Work for Services:

 

•            Responsible for management of network Office365 administration, LAN, Cloud PBX, and other IT infrastructure

•            Maintain, and troubleshoot the IT security service, including system access (Password, MFA), devices firmware updates, monitoring system vulnerability, monitoring virus protection, updating device/laptop driver, software, and windows updated, firewall, and remote access system

•            Support in maintaining and managing SharePoint site files and structure 

•            Provide day-to-day IT supports– including, but not limited, to computers, printers, scanners, server, networking and conferencing equipment.

•            Support in maintaining the ICT documentation set ensuring that it includes effective documentation and is always kept up to date.

•            Maintaining the IT assets by helping in developing a simple asset management database system that is compatible with SharePoint; ensuring the IT asset(s) are labelled & registered in the Project Asset Register; and ensuring all IT asset(s) movement are recorded with the coordination of Finance(s) and/or Admin Officer

•            Manage the asset repair and replacement of IT equipment including any warranty or insurance claim

•            Support and provide inputs in updating IT guideline. 

•            Assist and Provide support to the communication team including maintenance of the Ber-IKAN website and uploading the content, as required, and ensuring it is interactive and has a portal for knowledge development and learning.

•            Support in providing the applications development base on Office365 as requested.

•            Responsible for the backup system including File Management, website database backup, MIS database backup, and another backup system. 

•            Other duties as reasonably requested by the Director, Finance and Operations (DFO)

               

Required Competencies

•            Formal qualifications in Information and Communication Technology, computer science or other related courses

•            Professional experience in international organizations in the area of information and communication management, IT infrastructure program development, implementation and coordination, including system and network management, systems development, systems management, internet/intranet systems, and IT training. 

•            Comprehensive understanding of Office365, Microsoft Admin Centre, Azure Admin Centre, and other Microsoft base user and device management

•            Comprehensive network experience including Routing, NAT, VLAN, Firewall Access Rules, and VPNs. 

•            Basics PowerPlatform experience; Power Apps experience, InfoPath and SharePoint Workflow Designer experience, SharePoint 2013 with custom development experience, Power Automate experience, PowerShell.

•            Basic Knowledge in CMS-based website management and Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS);

•            Experience in maintenance of the website, IT system and networks including server management.

•            Software installation in a multi-platform environment (e.g., Windows, Mac)

•            Basic hardware and software troubleshooting, including server troubleshooting and escalation.

•            Fluency in Bahasa Indonesia and English (verbal and written)

•            Good communication and interpersonal skills

•            Excellent customer orientation level, positive attitude, and willing to collaborate with others.

                             

Evaluation Metrics and Criteria

 •           Price – 40%

•            Qualifications of proposed staff– 30%

•            Past performance – 30%                             

 

Submission Requirements

•            Description of services offered.

•            CV(s) of proposed staff

•            Past performance references

•            Cost proposal

•            Tax ID  

               

Interested bidders are invited to send their quotations to

ber-ikanrecruitment@resonanceglobal.com. Please send quotations no later than

March 17, 2023. Bidders are instructed to write “RFQ – IT Services – NAME” as the Subject line of their email. 

 

We regret that we are unable to acknowledge receipt of all applications and only shortlisted candidates will be notified.