Customer Service & Distribution Head

PT 3M Indonesia is one of many 3M subsidiaries around the world. We are a leading provider to more than 6000 uniquely innovative products that are used to provide solutions in many sectors of life such as Home & Office; Automotive; Oil & Gas; Mining; Communications; Energy & Power; Personal Food & Traffic Safety and Medical & Dental Health Care. We are currently accelerating our business growth and therefore we are looking for the right talents to take strategic positions within the company.

About 3M: 3M captures the spark of new ideas and transforms them into thousands of ingenious products. The culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With USD 27 billion in sales, 3M employs about 80,000 people worldwide and has operations in more than 65 countries.

Customer Service & Distribution Head

(CS & DH)

(Jakarta Raya)

Responsibilities:

The incumbent will be responsible to the following duties:

Establishes and maintains credible communication and working relationships with customer and business groups.

Reviews and updates procedures / system to ensure best possible service to achieve highest customer satisfaction.

Setting up, measure and report CSR related KPI [e.g OTIF, eCCM, CCRT, CM/DM] to upper management, in regular basis, as well as working on its continuous improvement.

Identify and solve issue and customer complaint at the early stage, working proactively with other related functions.

Manage customer / distribution channel supply performance and define most effective method of distribution [e.g. system, location, 3rd party, timing, cost, packaging, mode]

Manage operation and performance review of 3rd party distribution, in coordination with WH team.

Responsible for inventory & service accuracy, in coordination with Inventory Planner and WH.

Requirements:

Bachelor degree, any discipline, from a reputable university.

Minimum 5 years experience in Customer Service, Distribution or Logistic area.

Background in FMCG is preferable.

General knowledge of business acumen and customer satisfaction indices

English and Computer proficient

Good interpersonal / people management, communication and negotiation skill

Ability to work in team environment

High personal Integrity and Ethics

Interested applicants should send their detail CV by email to hr-indonesia@mmm.com no later than 10 days after this publication.