About Water.org
Water.org is a U.S.-based
non-governmental organization working to increase access to water supply and
sanitation (WSS). Water.org has been in operation since 1990, implementing
sustainable and scalable WSS programs in conjunction with local partners
including Financial Institutions (FIs), NGOs, and WSS service providers.
Water.org has pioneered its WaterCredit initiative over the last several years,
which works by building the capacity of carefully selected local FIs to offer
affordable financing for WSS facilities.
Water.org is now working
with urban utilities i.e. Perusahaan Daerah Air Minums (PDAMs) and PD PAL to
accelerate impact and increase access to safe piped WSS in urban and peri-urban
areas in Indonesia. People at the Bottom of the economic Pyramid (BOP) will
have an opportunity to connect to PDAMs’ WSS services through different WSS
financing avenues than ever before.
About Utilities in Indonesia
PDAMs are public
utilities responsible for providing piped water to residential, commercial, and
industrial areas in Indonesia. The PDAM support agency, BPPSPAM, operates
within the Ministry of Public Works and Housing (MPW) to provide technical
assistance to the PDAMs to improve their profitability. According to 2016
BPPSPAM data, there are a total of 371 PDAMs operating in Indonesia, of which
53% are classified as healthy, 29% as less healthy, and 18% as sick. PDAMs vary
widely in terms of operational and financial capacity and service coverage.
There have been numerous
efforts by the central government to strengthen the sector, including a debt
rescheduling in 2008 and a loan guarantee and interest subsidy scheme in 2009.
These efforts have had varying degrees of success but overall the sector has strengthened
somewhat according to the BPPSPAM healthy, less healthy, and sick monitoring
scheme. There have also been several large programs delivered by international
agencies in collaboration with the government of Indonesia including USAID’s
IUWASH & IUWASH PLUS and AusAID’s INDII & KIAT programs.
Over the past 3 years,
Water.org Indonesia has been working on the Utility Financing Program called
“WaterConnect” assisting PDAMs on market research, capacity building, and
setting-up utility WSS financing infrastructure to help them reach BOP.
Currently, Water.org is partnering with 4 PDAMs in Central Java and a
wastewater utility and the WaterConnect program has been successfully
implemented with outstanding results. Water.org is aiming to scale-up the program
through an adoption approach, reaching impacts across Indonesia.
Summary
Water.org seeks a highly, motivated, and experienced
WaterConnect Program Manager to lead and manage the WaterConnect Program.
The Program Manager will report to the Senior Program
Manager and work closely with Portfolio Managers at the Water.org head office
in the US. This position will be based in Jakarta with regular travel
throughout Indonesia.
Key Responsibilities
Oversee WaterConnect direct engagement and/or
adoption partnerships and achievement of program objectives to reach BOP. Key
tasks include, but are not limited to:
·
Develop and
manage WaterConnect direct engagement and/or adoption programs, work plans and
partnership agreements between institutional organizations/their utility
partners and Water.org.
·
Provide
additional technical assistance to utilities as needed to operationalize
WaterConnect approaches with PDAMs and can successfully implement WaterConnect
independently. Assist utilities in designing and conducting appropriate
internal change management.
·
Troubleshooting
and providing utility and institutional partners with recommendations to
overcome any arisen challenges in implementing WaterConnect program. Identify
and propose possible action plans to remove bottlenecks and constraints at
direct and adoption levels of partnerships.
·
Contract
consultants (hired as necessary) to provide services to utilities under the
program i.e. Development and refinement of WaterConnect adoption Training of
the Trainer (ToT) materials and curriculum and train water utilities
operational managers and/or through their associations.
·
Maintain
regular communications with partners; provide program management and technical
assistance. Ensure partners are allocating adequate resources and personnel for
successful project completion and integration within their organizations
ensuring sustainability of utility WSS financing. Conduct regular monitoring
visits.
·
Identify
constraints and propose mitigates to escalate the flow of public and private
capitals to utilities. Areas include policy/regulations and decision-makers
influence to change and shift the PDAM sector mind-set. Incubate utility
financing effort to increase flow of financing to PDAMs and make program
approaches ready for scaling.
·
Work closely
and collaboratively with other Water.org Program Managers responsible for
WaterCredit programs. Present to FIs information about opportunities for investment
in utilities for potential collaborations. Develop collaborative agreements
with FIs if needed. Link water utilities with FIs under the WaterCredit Program
of Water.org so that the customers can get financing from such FIs to pay the
required water connection fee.
·
Maintain
regular contact with Water.org USA Portfolio Managers to submit partner
progress and reports any address issues impacting achievement of program
deliverables.
·
Develop
Monitoring, Evaluation, and Learning (MEL) work plan and program documents in
collaboration with Water.org USA Portfolio Managers and MEL team. Document
program lessons learned and case studies. Produce WaterConnect collaterals.
Scaling-up
WaterConnect Program (20%)
Further conduct assessment and identify strong
institutional partnerships with the potential to expand utility WSS
services/access for their customers via adoption approach. Key tasks include,
but are not limited to:
·
Identify key stakeholders that have strong
influence & decision-makers and current institutional organizations’ PDAM
programs to allow Water.org to scale the WaterConnect program through its
current partners and via direct, adoption, and system-change approaches.
·
Propose new types of adoption partnerships to
significantly increase Water.org impact in terms of people reached and capital
mobilized towards WSS financing with utilities (individual household financing
and infrastructure investment). Support the Senior Program Manager in designing
new adoption strategies and partnerships.
Management Responsibility
·
Individual contributor with no subordinates.
This description is not designed to cover or
contain a comprehensive listing of activities, duties or responsibilities that
are required. Some duties, responsibilities and activities may change or be
assigned at any time with or without notice..
Skills
and Competencies
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Nimble Learning – Actively learning through experimentation when talking new problems, using both successes and failures as learning fodder.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Self-development – Actively seeking new ways to grow and be challenged using other formal and informal development channels.
- Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Manages Ambiguity - Manages ambiguity by operating effectively, even when things are not certain or the way forward is not clear.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Financial Stewardship - Demonstrates fiscally responsible decision making as applicable to one’s role.
Qualifications
·
Bachelor’s Degree in
related field. Master Degree is preferred.
·
At least seven years of
relevant experience with utilities, especially PDAM change management.
·
Experience utilities
financial operations especially connecting new connections to BOP via
utility-led WSS financing. Experience in assisting PDAMs in securing commercial
finance is a plus. Understanding of how PDAMs and FIs should work together to
increase flow of household financing is a must.
·
Deep understanding of
the landscape of PDAMs, especially the challenges and constraints on expanded
PDAM WSS services and alternative financing sources for utilities to mobilize
to improve water infrastructures.
·
Experience in working
with Ministry of Public Works and Housing and strong understanding about
government infrastructure approval and expense processes. Ability to identify
other key water players for opportunities to collaborate.
·
Exceptional project
management experience and entrepreneurial & opened mindset.
·
Proven track record
proactively identifying challenges and developing innovative solutions.
·
Demonstrated ability to
deliver results working in a small team and playing a variety of roles.
·
Advanced Excel skills.
·
Fluency in Bahasa
Indonesia and English required.
Travel
Requirement: Up to 50% of
local, in-country travel throughout Indonesia.
Salary/Benefits
This is a
two-year contract position with strong potential for extension and competitive
compensation commensurate with experience.
Application
Information
Interested candidates may send a copy of
their CV and a cover letter indicating their interest to: positions_indonesia@water.org,
copying ryuniawati@water..org and asurianingrat@water.org, before December 31, 2018.
Applications will be reviewed as they
are received. Please do not attempt to contact Water.org about the status of
your application.
Water.org is an equal
opportunity employer and is committed to providing an inclusive environment.. We
do not discriminate on the basis of race, color, religion, gender, gender
expression, gender identity, age, national origin, ancestry, disability,
marital status, sexual orientation, pregnancy status, military and veteran
status, genetic information, and any other status protected by law. We
provide qualified applicants and employees reasonable accommodation, when
necessary, to enable individuals to complete the application process and/or
perform the essential functions of the job.
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