Yayasan
Plan International Indonesia is presently implementing its country strategic 4
(CS 4) covering fiscal year 2017
to 2022,
where the country objective has been defined as “to identify and facilitate the removal of obstacles that prevent children
from enjoying their rights and participating fully in Indonesian society”. The organisation’s purpose is to “strive
for a just world that advances children’s rights and equality for girls”. This
goal will be achieved by providing technical support and implementing quality
programs and projects through partnership. An effective and efficient
communications strategy is a must for Plan Indonesia to share the outcomes of
these projects to influence different actors, specially state authorities and
to position Plan’s profile within and outside at different levels – starting
from community, sub district, district
to national, regional and international levels.
Yayasan
Plan International Indonesia invites highly competent, experienced and
committed professionals to fill the following position:
Supporter
Relation Officer
Responsibilities:
Key Responsibilities:
Key Result Area (KRA) 1: Develop and implement donor
retention strategy (for individual donors) to achieve the fundraising targets.
Indicators
for success: Supporter relation in a pleasant
and professional manner. Profesionally
handle incoming request from donors. Thoroughly
and efficiently gather donor information, access, and fulfill donor needs.
Attracts potential
customers by answering and service questions. Service problems by clarifiying the
complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Key
Result Area (KRA) 2: Support the dissemination of
programs which use information strategically to enhance Child Rights and
becoming a Recognized Voice as potential regular giving products. Indicators
for success: Given
advice to the Program Department and to partners in projects and programs that
work closely with media (e.g. youth media groups, networks and platforms to
share children’s work) as to what programs /projects can be used for
fundraising. Collaborated with the
Program Department and partners in the design and implementation of public
campaigns, events and activities that include objectives of Development
Education and Advocacy to and enhance fundraising opportunities.
Key Result
Area (KRA) 3: Actively participate in the
fundraising management team. Indicators for success: Responsible for welcoming and
verifying data from regular giving donor.
Represent Plan Indonesia internally and externally on issues dealing with
individual fundraising. Participate in the national/ regional/ global/
networks, actively contributing to the exchange of best-practices and joint
efforts to improve quality and impact of Plan’s regular giving approaches and
outcomes.
Knowledge, Skills, Behaviours, and Experience Required:
Qualifications:
Bachelor's Degree and
minimum 2 years experience in customer service or contact centre or related
environment. Working experience in Fundraising
area/Supporter Service Area will be an advantage. Demonstrated knowledge of Excel and Word;
familiarity with fundraising databases. Good communication skills
(written and verbal) in English and Indonesian language. Deep knowledge
of donor relations and stewardship. Ability to speak and to listen. Ability
to deal with difficult supporters and respond professionally to complaints and
queries. High level of customer service skills. Competency in
integrity and compliance. Systematic approach to task and organizing
skills.. Customer service and relationship building
experience. Outgoing personality and
ability to initiate and enjoy direct communication with donors and potential
donors; customer-service orientation. Highly motivated and energetic, ability
to show initiative and work independently. Interpersonal skills and the ability
to work well with all levels of internal management and staff, as well as
outside clients and vendors. Ability to handle diverse, simultaneous tasks,
meet deadlines, and attend to follow-through. Evenings and weekends are
required.
All applications will be
treated in confidence. Only short-listed candidates will be notified and
invited for interviews. Please submit your letter of application and detailed
curriculum vitae in English by email not later than December 30,
2018 to: HRD.Indonesia@plan-
Yayasan Plan International
Indonesia seeks to improve the lives of the most marginalized, particularly
girls, women, and people with disability. We encourage people form diverse
backgrounds and experiences, particularly women and people with disability to
apply
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